Customer Experience

Customer experience: Innovate or suffer consequences, says IDC
Senior IT executives must ensure that they are able to offer IT-enabled products and services to address gaps in customer experience so that their companies can survive in today’s ever-changing business environment, according to IDC.
Innovation edge in customer experience getting tougher: Gartner
Maintaining the innovation edge in customer experience is becoming increasingly challenging, according to a senior analyst from Gartner Inc.
Banks don’t hold the future of banking: Akamai exec
Banks may talk about a customer-centric experience, but there is too much governance and too much legacy, and they are horrible at innovating, says Akamai’s John Ellis.
Big Data Analytics will find its own way
Big Data Analytics or BDA gets a lot of airplay these days. Cyberview managing director Faris Yahaya breaks it down to its simplest terms, tells us why it is important, and how it’s going to help.
Ensogo raises another US$30mil by issuing 183mil new shares
ASX-listed e-commerce company Ensogo Ltd has managed to raise another A$38 million (US$29.7 million) from institutional investors, by issuing 183 million new shares.
83% of consumers in Malaysia may switch telco provider: Frost
The lack of transparency in pricing and subscription plans is driving customers away from their telecommunication service providers, Frost & Sullivan said in a statement.
Trip planning: How we will travel in the future
A new era of travel is upon us and we can expect more automation and intelligence in our trip planning, powered by digital technologies such as SMAC and Code Halos, writes Cognizant vice president Debasis Basu.
Philippines’ BDO bank upgrades with Aspect's unified platform
BDO Unibank Inc of the Philippines has successfully completed a major upgrade of its contact centre infrastructure to improve customer engagement and to automate its core processes to better manage customer communications.
Building a Code Halo economy
Digital tools and techniques are advancing the way companies interact with customers and the ‘code that knows’ is the catalytic converter for this necessary business transformation, writes Jayajyoti Sengupta of Cognizant.
Aspect Software appoints new country manager for the Philippines
Aspect Software has announced the appointment of Alfred D. Lallana Jr (pic) as country manager for the Philippines. His appointment supports Aspect’s aggressive global expansion strategy that mandates a strong focus on emerging markets in Asia, the company said in a statement.
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Digerati50 2020-2021

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