It is imperative that companies approach digital transformation as a business strategy rather than a one-time process implemented on an ad hoc basis, writes Benjamin Wong of Progress.
Omnichannel customer experience and contact centre solutions provider Genesys has appointed Keith Budge as senior vice president and general manager of its Asia Pacific operations.
Consumers in APAC’s emerging economies are happier with the digital experience brands are delivering to them, but those in developed countries are griping, an SAP study has found.
Belgium-based big data analytics company NGDATA has opened its Asia Pacific headquarters in Singapore, a move that has a threefold purpose, according to its COO.
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
Telcos, banks and insurance providers need to design their customer experience approach by looking at different stages of customer purchase and touch points, according to Frost & Sullivan.
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
The playbook has changed. Telcos now have to look at their business as a service, suggested Huawei Consulting principal consultant Nigel Bruin.
IT teams can ride through the digital revolution if they rethink traditional organisations and put customers first, invest in training and development, and embrace emerging technologies wholeheartedly, writes Jonas Lim of Salesforce.
The IoT will move toward mainstream adoption in 2016 for many industries, according to the findings of a recent survey by Gartner Inc.