Consumers in APAC’s emerging economies are happier with the digital experience brands are delivering to them, but those in developed countries are griping, an SAP study has found.
Belgium-based big data analytics company NGDATA has opened its Asia Pacific headquarters in Singapore, a move that has a threefold purpose, according to its COO.
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
Telcos, banks and insurance providers need to design their customer experience approach by looking at different stages of customer purchase and touch points, according to Frost & Sullivan.
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
The playbook has changed. Telcos now have to look at their business as a service, suggested Huawei Consulting principal consultant Nigel Bruin.
IT teams can ride through the digital revolution if they rethink traditional organisations and put customers first, invest in training and development, and embrace emerging technologies wholeheartedly, writes Jonas Lim of Salesforce.
The IoT will move toward mainstream adoption in 2016 for many industries, according to the findings of a recent survey by Gartner Inc.
The xCommerce market – which includes e-commerce and other types of online business – will grow rapidly in Asia Pacific, rising from nearly US$7 trillion in 2015 to nearly US$17 trillion in 2019, according to IDC.
Nearly eight out of every 10 respondents in a South-East Asian survey on changing consumer behavior indicated they would stop doing business with a company after a bad experience