Customer Experience

Emerging APAC countries rank higher in digital experience … kind of
Consumers in APAC’s emerging economies are happier with the digital experience brands are delivering to them, but those in developed countries are griping, an SAP study has found.
Belgian BDA company NGDATA sets up APAC hub in Singapore
Belgium-based big data analytics company NGDATA has opened its Asia Pacific headquarters in Singapore, a move that has a threefold purpose, according to its COO.
The three steps you need to take to get positive customer experiences
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
Malaysian consumers not happy with their telcos and banks: Frost study
Telcos, banks and insurance providers need to design their customer experience approach by looking at different stages of customer purchase and touch points, according to Frost & Sullivan.
The three steps you need to take to optimise your customer experience
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
Telcos: It’s not about technology, it’s about entertainment
The playbook has changed. Telcos now have to look at their business as a service, suggested Huawei Consulting principal consultant Nigel Bruin.
Explaining the shortage of IT pros in Singapore
IT teams can ride through the digital revolution if they rethink traditional organisations and put customers first, invest in training and development, and embrace emerging technologies wholeheartedly, writes Jonas Lim of Salesforce.
IoT moving towards mainstream in 2016: Gartner
The IoT will move toward mainstream adoption in 2016 for many industries, according to the findings of a recent survey by Gartner Inc.
Asian ‘xCommerce’ industry worth US$17 trillion by 2019: IDC
The xCommerce market – which includes e-commerce and other types of online business – will grow rapidly in Asia Pacific, rising from nearly US$7 trillion in 2015 to nearly US$17 trillion in 2019, according to IDC.
Bad experience means bye-bye customer: Survey
Nearly eight out of every 10 respondents in a South-East Asian survey on changing consumer behavior indicated they would stop doing business with a company after a bad experience
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