Customer Experience
Business evolution in the era of digital Darwinism
It is imperative that companies approach digital transformation as a business strategy rather than a one-time process implemented on an ad hoc basis, writes Benjamin Wong of Progress.
Genesys appoints Keith Budge as APAC head
Omnichannel customer experience and contact centre solutions provider Genesys has appointed Keith Budge as senior vice president and general manager of its Asia Pacific operations.
Emerging APAC countries rank higher in digital experience … kind of
Consumers in APAC’s emerging economies are happier with the digital experience brands are delivering to them, but those in developed countries are griping, an SAP study has found.
Belgian BDA company NGDATA sets up APAC hub in Singapore
Belgium-based big data analytics company NGDATA has opened its Asia Pacific headquarters in Singapore, a move that has a threefold purpose, according to its COO.
The three steps you need to take to get positive customer experiences
Fail to please, and businesses can fail on sustaining customer loyalty and advocacy, writes Daniel Cran of LogMeIn.
Malaysian consumers not happy with their telcos and banks: Frost study
Telcos, banks and insurance providers need to design their customer experience approach by looking at different stages of customer purchase and touch points, according to Frost & Sullivan.
The three steps you need to take to optimise your customer experience
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
Telcos: It’s not about technology, it’s about entertainment
The playbook has changed. Telcos now have to look at their business as a service, suggested Huawei Consulting principal consultant Nigel Bruin.
Explaining the shortage of IT pros in Singapore
IT teams can ride through the digital revolution if they rethink traditional organisations and put customers first, invest in training and development, and embrace emerging technologies wholeheartedly, writes Jonas Lim of Salesforce.
IoT moving towards mainstream in 2016: Gartner
The IoT will move toward mainstream adoption in 2016 for many industries, according to the findings of a recent survey by Gartner Inc.
