Customer Experience

What’s Next: Tony’s Top 10 Tips for Entrepreneurs
Now a true-blooded tycoon after having disrupted the global aviation industry, it’s easy to forget that AirAsia cofounder Tony Fernandes trod the same entrepreneurs’ path that many DNA readers are treading now, and that he faced his own challenges in bringing a crazy idea – that everyone can fly – to fruition.Here are his Top 10 tips from the What's Next conference:
What’s Next: AirAsia is an Internet company … no, really!
It may have turned global aviation on its head and disrupted the entire airline industry, but AirAsia Group is essentially an Internet company, its chairman and cofounder Tony Fernandes told the What's Next conference.
Celcom sees 16pt improvement in NPS with NICE solution
NICE Systems Ltd said that Malaysian telco Celcom Axiata Bhd has seen improvements in its Net Promoter Score (NPS) ratings since deploying the NICE Fizzback solution in November 2014.
With Accenture aid, M1 completes billing and customer care system upgrade
M1 Ltd said it has completed a ‘major upgrade’ of its billing and customer care system, in collaboration with Accenture. Financial details were not disclosed.
Asia at the epicentre of the digital banking shakeup
Faced by the rising tide of maturing, digitally-savvy customers, the future for banks is clearly digital, and evidence from Asia suggests that banks in that region will be at the forefront of this trend, writes Martin Frick of Temenos.
Airlines and technology: The ‘unfair advantage’ of LCCs
Low-cost carriers are not only taking advantage of the commodisation of air travel to beat the traditional full-service carriers, but they also come armed with the cultural mindset needed to leverage today’s technologies.
Asia at the start of the API Economy curve: MuleSoft VP
Businesses looking to capture and engage customers need to rethink their approaches to digital and mobile, and will have to look into what is being described as the ‘API Economy,’ according to Will Bosma, Asia Pacific vice president of San Francisco-based integration software company MuleSoft.
Intelligent customer service the antidote to customer fatigue
BT Global Services’ Vijay Venugopalan shares how digital must be deployed to better engage today’s ‘autonomous customer.’
Software AG aims to raise APAC revenue contribution
German enterprise software company Software AG is looking to increase the revenue contribution from its Asia Pacific markets, with the manufacturing, retail and financial services verticals being key to its aspirations.
Rethinking DevOps for an app-dependent Asia
Asian businesses are looking to Agile Ops to boost the speed, scale and quality of their app development, but are facing a DevOps challenge, said a senior CA Tech executive.
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Digerati50 2020-2021

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