The new paradigm of customer experience, and Indonesia’s increasingly dense smartphone penetration rate, prompted Arie Nasution to cofound Bulp Indonesia, which has developed an Android app that allows consumers to channel their feedback to businesses.
A key differentiator for insurance companies over the next few years will be about how well they execute their digital strategies, one expert told the What's Next conference, while another proposed that digital technology will allow the industry to be about life, and not death.
Now a true-blooded tycoon after having disrupted the global aviation industry, it’s easy to forget that AirAsia cofounder Tony Fernandes trod the same entrepreneurs’ path that many DNA readers are treading now, and that he faced his own challenges in bringing a crazy idea – that everyone can fly – to fruition.Here are his Top 10 tips from the What's Next conference:
It may have turned global aviation on its head and disrupted the entire airline industry, but AirAsia Group is essentially an Internet company, its chairman and cofounder Tony Fernandes told the What's Next conference.
NICE Systems Ltd said that Malaysian telco Celcom Axiata Bhd has seen improvements in its Net Promoter Score (NPS) ratings since deploying the NICE Fizzback solution in November 2014.
M1 Ltd said it has completed a ‘major upgrade’ of its billing and customer care system, in collaboration with Accenture. Financial details were not disclosed.
Faced by the rising tide of maturing, digitally-savvy customers, the future for banks is clearly digital, and evidence from Asia suggests that banks in that region will be at the forefront of this trend, writes Martin Frick of Temenos.
Low-cost carriers are not only taking advantage of the commodisation of air travel to beat the traditional full-service carriers, but they also come armed with the cultural mindset needed to leverage today’s technologies.
Businesses looking to capture and engage customers need to rethink their approaches to digital and mobile, and will have to look into what is being described as the ‘API Economy,’ according to Will Bosma, Asia Pacific vice president of San Francisco-based integration software company MuleSoft.
BT Global Services’ Vijay Venugopalan shares how digital must be deployed to better engage today’s ‘autonomous customer.’