Customer Experience

StoreHub rolls out features to enhance café/restaurant owners operations
QR Order & Pay Later and Order & Pay at Counter helps differentiate Positive responses with up to 1.9x rise in average order value through system
Genting SkyWorlds partners Alibaba Cloud to deliver an AI powered rich user experience
User experience is how ROI will be measured from use of AI Once mature, system will improve efficiency of running park
Celcom, Huawei Malaysia to set up digital service experience center 
Huawei Malaysia and Celcom have sealed a Memorandum of Understanding to explore collaborating to develop and advance an innovative Digital Service Experience Center.
Those high mobile EBIDTA margins? Sinful, says MCMC chairman
Flip side of high operator margins are poor Quality of Service, low innovation Mechanism to ensure dominance does not have negative impact on competition
Accenture Interactive expands presence in Southeast Asia with acquisition of Malaysian ad-agency, Entropia
Acquisition complements Accenture Interactive’s capabilities in CX & design Expands creative talent pool, allows growth opportunities for talent on both sides
RHB launches its Get Your Hack On in search of talent, innovative solutions
Up to US$6.3k in cash prizes and AWS credits, with MDEC & MaGIC as partners Part of a larger effort to foster stronger ties with Malaysian startup ecosystem
Building the digital ecosystem through convergence
Malaysia one of first few countries globally on cusp of introducing 5G As digital world becomes more complex, need arises for 'curator' of all the solutions
ada appoints Vittorio Furlan to leads analytics & consulting practice
Will develop tailored industry solutions to help clients extract value from data, drive results ada uniquely placed to merge rich & unparalleled insight, agency and media experience
Malaysia Airlines’ hospitality embraces digital
Malaysia’s national airline expands its digital footprint to enhance customer service.
Celcom receives ‘Best Consumer Satisfaction Award’ from MCMC
Part of the 14 key action items under the Strategic Consumer Empowerment Plan (2014-2016) by MCMC.
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Digerati50 2020-2021

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