Customer Experience

CelcomDigi powers Bank Rakyat as Malaysia’s first 5G-connected bank
First phase will see Bank Rakyat’s ‘Bank Bergerak’ fleet equipped with 5G Future-proof banking ops & services to enrich customers’ banking experience
87% of customers in Singapore say it’s important to know if they're communicating with AI or a human: Salesforce
Salesforce has published its 'State of the Connected Customer Report,' which features insights from 14,300 consumers and business buyers in 25 countries, including 650 consumers and 150 business buyers from Singapore. 
EcoStruxure IT modernises the monitoring and management of complex, hybrid IT infra
New capability required to maintain resiliency & security of digital infra mySchneider IT Partner Program introduced to enabling partner growth
E-commerce opportunities to grow for SMEs: FedEx
The latest e-commerce trends from research commissioned by FedEx Express shows that both SMEs and consumers in the AMEA region agree that there’s room for further growth in the already booming e-commerce sector. 
StoreHub rolls out features to enhance café/restaurant owners operations
QR Order & Pay Later and Order & Pay at Counter helps differentiate Positive responses with up to 1.9x rise in average order value through system
Genting SkyWorlds partners Alibaba Cloud to deliver an AI powered rich user experience
User experience is how ROI will be measured from use of AI Once mature, system will improve efficiency of running park
Celcom, Huawei Malaysia to set up digital service experience center 
Huawei Malaysia and Celcom have sealed a Memorandum of Understanding to explore collaborating to develop and advance an innovative Digital Service Experience Center.
Those high mobile EBIDTA margins? Sinful, says MCMC chairman
Flip side of high operator margins are poor Quality of Service, low innovation Mechanism to ensure dominance does not have negative impact on competition
Accenture Interactive expands presence in Southeast Asia with acquisition of Malaysian ad-agency, Entropia
Acquisition complements Accenture Interactive’s capabilities in CX & design Expands creative talent pool, allows growth opportunities for talent on both sides
RHB launches its Get Your Hack On in search of talent, innovative solutions
Up to US$6.3k in cash prizes and AWS credits, with MDEC & MaGIC as partners Part of a larger effort to foster stronger ties with Malaysian startup ecosystem
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Digerati50 2020-2021

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