Customer Experience

Those high mobile EBIDTA margins? Sinful, says MCMC chairman
Flip side of high operator margins are poor Quality of Service, low innovation Mechanism to ensure dominance does not have negative impact on competition
Accenture Interactive expands presence in Southeast Asia with acquisition of Malaysian ad-agency, Entropia
Acquisition complements Accenture Interactive’s capabilities in CX & design Expands creative talent pool, allows growth opportunities for talent on both sides
RHB launches its Get Your Hack On in search of talent, innovative solutions
Up to US$6.3k in cash prizes and AWS credits, with MDEC & MaGIC as partners Part of a larger effort to foster stronger ties with Malaysian startup ecosystem
Building the digital ecosystem through convergence
Malaysia one of first few countries globally on cusp of introducing 5G As digital world becomes more complex, need arises for 'curator' of all the solutions
ada appoints Vittorio Furlan to leads analytics & consulting practice
Will develop tailored industry solutions to help clients extract value from data, drive results ada uniquely placed to merge rich & unparalleled insight, agency and media experience
Malaysia Airlines’ hospitality embraces digital
Malaysia’s national airline expands its digital footprint to enhance customer service.
Celcom receives ‘Best Consumer Satisfaction Award’ from MCMC
Part of the 14 key action items under the Strategic Consumer Empowerment Plan (2014-2016) by MCMC.
Oppo’s first Southeast Asia flagship store opens in Suria KLCC
Oppo's first flagship store in SEA, at KLCC Suria Mall brings its premium customer service experience, including personalisation of phones via engraving service.
‘You may become irrelevant in the blink of an eye’
Accenture’s new country managing director, Azwan Baharuddin, talks to Karamjit Singh about digital disruption and the steady hand of Accenture.
Transformation, customer experience go hand in hand: Adobe
Companies that aren’t trying to make customer experience the centrestage of their boardroom agenda are at a definite disadvantage in today’s customer centric world.
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Digerati50 2020-2021

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