Customer Experience

ada appoints Vittorio Furlan to leads analytics & consulting practice
Will develop tailored industry solutions to help clients extract value from data, drive results ada uniquely placed to merge rich & unparalleled insight, agency and media experience
Malaysia Airlines’ hospitality embraces digital
Malaysia’s national airline expands its digital footprint to enhance customer service.
Celcom receives ‘Best Consumer Satisfaction Award’ from MCMC
Part of the 14 key action items under the Strategic Consumer Empowerment Plan (2014-2016) by MCMC.
Oppo’s first Southeast Asia flagship store opens in Suria KLCC
Oppo's first flagship store in SEA, at KLCC Suria Mall brings its premium customer service experience, including personalisation of phones via engraving service.
‘You may become irrelevant in the blink of an eye’
Accenture’s new country managing director, Azwan Baharuddin, talks to Karamjit Singh about digital disruption and the steady hand of Accenture.
Transformation, customer experience go hand in hand: Adobe
Companies that aren’t trying to make customer experience the centrestage of their boardroom agenda are at a definite disadvantage in today’s customer centric world.
Week in Review: Can Celcom nail its overall customer experience goal?
Focusing on the overall customer experience is the key value proposition Celcom Axiata Bhd hopes to nail down as it fights to regain some of the almost 3 million customers it lost over the past 2 years.
Bukalapak posts best year in 2016, daily transaction value at US$3.8 mil
Indonesian marketplace Bukalapak had its best year in its 7-year history, expects strong performances in 2017 & 2018.
Customer engagement requires disruptive thinking, not just disruptive tech
In today’s world of digital touchpoints, disruptive technologies must be met by equally disruptive thinking, says a NICE Systems senior exec.
Business evolution in the era of digital Darwinism
It is imperative that companies approach digital transformation as a business strategy rather than a one-time process implemented on an ad hoc basis, writes Benjamin Wong of Progress.
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Digerati50 2018-2019

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