Customer Experience

Eating your own dog food
DNA columnist Bernard Sia with some simple tests that can help IT customers determine if that vendor is good enough.
Consumers want smarter customer service: Avaya survey
Over six in 10 consumers are willing to pay more to companies that deliver excellent service, and of those, more than 40% are willing to pay at least 20% more, according to Avaya’s Asia Pacific Customer Experience Index. When customers are satisfied with the service they receive, they are more likely to remain loyal and generate additional revenues.
Download Digerati50 2020-2021 PDF

Digerati50 2020-2021

Get and download a digital copy of Digerati50 2020-2021