Digital transformation is not just about going mobile or boosting your consumer-facing apps, it’s about integrating the front- and back-end, says an Oracle exec.
Dimension Data said it has completed the acquisition of the communications division of the Singapore-headquartered Jebsen & Jessen Group of companies in South-East Asia.
Samsung has rolled out a regional ownership programmed called ‘mySamsung’ that allows its customers to manage their devices and more, via an app.
The e-commerce boom in Asia has benefited not just customers but also payment gateway providers, writes Benjamin Cher.
If there is a good time for Malaysian companies to start embarking on a digital transformation agenda, it would be this year as economic growth is expected to slow down, a Gartner research director argued.
The next frontier is being driven by smart and connected appliances, but to truly make a difference, they need to connect to the greater ecosystem.
SMEs now need to smarten up their CRM to retain customers and innovate in legacy industries, says a Salesforce exec.
As customers grow increasingly tech-savvy, the majority are not only ready for self-service, but actually prefer it, writes Timothy Kua of Zendesk.
The new paradigm of customer experience, and Indonesia’s increasingly dense smartphone penetration rate, prompted Arie Nasution to cofound Bulp Indonesia, which has developed an Android app that allows consumers to channel their feedback to businesses.
A key differentiator for insurance companies over the next few years will be about how well they execute their digital strategies, one expert told the What's Next conference, while another proposed that digital technology will allow the industry to be about life, and not death.