The xCommerce market – which includes e-commerce and other types of online business – will grow rapidly in Asia Pacific, rising from nearly US$7 trillion in 2015 to nearly US$17 trillion in 2019, according to IDC.
Nearly eight out of every 10 respondents in a South-East Asian survey on changing consumer behavior indicated they would stop doing business with a company after a bad experience
Digital transformation is not just about going mobile or boosting your consumer-facing apps, it’s about integrating the front- and back-end, says an Oracle exec.
Dimension Data said it has completed the acquisition of the communications division of the Singapore-headquartered Jebsen & Jessen Group of companies in South-East Asia.
Samsung has rolled out a regional ownership programmed called ‘mySamsung’ that allows its customers to manage their devices and more, via an app.
The e-commerce boom in Asia has benefited not just customers but also payment gateway providers, writes Benjamin Cher.
If there is a good time for Malaysian companies to start embarking on a digital transformation agenda, it would be this year as economic growth is expected to slow down, a Gartner research director argued.
The next frontier is being driven by smart and connected appliances, but to truly make a difference, they need to connect to the greater ecosystem.
SMEs now need to smarten up their CRM to retain customers and innovate in legacy industries, says a Salesforce exec.
As customers grow increasingly tech-savvy, the majority are not only ready for self-service, but actually prefer it, writes Timothy Kua of Zendesk.