APAC businesses ahead of the curve in mobile-first transformation
By Digital News Asia June 17, 2015
- 38% have mobile strategy over next 12mths; Europe has 34%, North America 31%
- ‘Mobile-first’ has already arrived in Asia Pacific, says Adobe exec
A GLOBAL survey of marketers has found that Asia Pacific businesses, much like the region’s population, are ahead of the curve when it comes to the mobile-first transformation.
In a new study released by Econsultancy in association with Adobe Inc, 38% of respondents in Asia Pacific said they have a defined mobile strategy that goes out at least 12 months – a higher percentage than in either Europe (34%) or North America (31%).
Furthermore, 33% of Asia Pacific respondents agreed that mobile activities are central to their overall business and how they engage with customers, Adobe said in a statement.
This compares with 32% of respondents in North America and 26% in Europe, reflecting how the mobile-first business transformation is being led by Asia Pacific, the company added.
The study, Quarterly Digital Intelligence Briefing: The Quest for Mobile Excellence, was based on a survey conducted through February and March 2015, reaching almost 3,000 respondents, comprising 28% from Asia Pacific, 21% from North America and 51% from Europe.
This latest finding reinforces Asia Pacific’s position as the world’s most mobile-ready region, with marketers and business leaders focused on making the most of mobile strategies, Adobe said.
The study also found that 70% of Asia Pacific mobile traffic comes from smartphones, compared with 61% in North America and 60% in Europe, reinforcing the different nature of mobility in the Asia Pacific region, the world’s most prolific consumer of smartphone devices.
When asked what mobile apps were most likely to be used for, respondents in Asia Pacific will more typically use them to share content (81%) or to interact with customers (67%).
In this last use case, the Asia Pacific region led the world, with European marketers using mobile apps to interact in only 59% of cases; and North Americans in 58% of cases, Adobe said.
North American marketers recorded the highest likelihood of using mobile apps to share content (85%); and European marketers were most likely to use mobile apps for gaming (15%, compared with 12% in North America and 9% in Asia Pacific).
“The state of ‘mobile-first’ has already arrived in Asia Pacific,” said Adobe Asia Pacific president Paul Robson.
“Mobile changes everything – how you communicate with customers, vendors, suppliers, partners and your own staff.
“The results of this research show that Asia already has mobile-centric business strategies firmly in place, while Europe and North America are still scrambling to redesign their more traditional business models and workflows,” he added.
Asia Pacific responses also told an interesting story about the business value of mobile apps, Adobe said.
Respondents from Asia Pacific were significantly more enthusiastic about conversion rates, saying they were higher for mobile apps than for mobile web – 48% strongly agreed or agreed; compared with just 26% in Europe and 27% in North America.
Perhaps reflecting on the central and integrated nature of mobile strategy to their business, Asia Pacific respondents also felt more confident in their ability to measure the success and ROI (return on investment) of mobile apps just as well as they could measure their website, with 47% of Asia Pacific respondents strongly agreeing or agreeing; and just 35% in Europe and 30% in North America feeling the same way.
“Asia Pacific is the world’s most mobile-ready region, and this study demonstrates businesses here currently have a higher level of confidence and integration around their mobile strategy and its execution, than in either Europe or North America,” said Robson (pic).
“The data reveals a tale of three regions, all facing a disruptive and exciting mobile-led transformation; and all working through different stages of their evolution,” he added.
Asia Pacific marketers focus on customer experience, mobile-first
SEA businesses still lagging on mobile-first strategies: Google
The digital/ mobile revolution: Malaysian marketers are laggards
For more technology news and the latest updates, follow us on Twitter, LinkedIn or Like us on Facebook.