Aspect Software appoints new country manager for the Philippines
By Digital News Asia February 16, 2015
- 15yr contact centre industry vet Alfred D. Lallana Jr takes the helm
- Duties include strengthening company’s ties with regional and local channel partners
ASPECT Software has announced the appointment of Alfred D. Lallana Jr (pic) as country manager for the Philippines.
His appointment supports Aspect’s aggressive global expansion strategy that mandates a strong focus on emerging markets in Asia, the company said in a statement.
Aspect provides fully-integrated customer interaction management, workforce optimisation, back-office and cloud solutions.
In his new role at Aspect, Lallana will lead its business programmes in the Philippines, strengthen the company’s ties with regional and local channel partners, manage key product initiatives, and drive overall sales.
With 15 years of experience in the contact centre industry, Lallana brings with him invaluable insights into account sales management, strategic planning and business management, Aspect Software said.
“The Philippines is a key market for Aspect and it possesses immense potential for sustainable growth,” said Jagan Narendran, senior vice-president for Asia Pacific and Middle East, Aspect Software.
“With the appointment of Alfred (Lallana), Aspect has gained an experienced leader who will impart his knowledge and add value to the team.
“I am confident that Alfred’s experience in working with numerous global and regional solutions providers will enable him to replicate his previous successes in his exciting new role,” he added.
With a career spanning 25 years, Lallana has previously held key leadership positions at Diversified Technology Solutions International and Electrical and Electronics Contracting Company. He holds a Degree in Electronics & Communications Engineering from Saint Louis University in the Philippines.
“I am thrilled that a leading company such as Aspect has given me this opportunity to contribute to their continued success,” said Lallana.
“The steady growth of the contact centre industry in the Philippines coupled with Aspect’s innovative product offerings makes this truly a remarkable time to be at the forefront of pushing new frontiers within the customer experience space,” he added.
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