Will focus on growing the business in Malaysia and helping customers deliver world-class customer experiences.
Aspect Software has announced three key appointments in Asia Pacific as well as Asean.
BDO Unibank Inc of the Philippines has successfully completed a major upgrade of its contact centre infrastructure to improve customer engagement and to automate its core processes to better manage customer communications.
Aspect Software has announced the appointment of Alfred D. Lallana Jr (pic) as country manager for the Philippines. His appointment supports Aspect’s aggressive global expansion strategy that mandates a strong focus on emerging markets in Asia, the company said in a statement.
Aspect Software, which provides fully-integrated customer interaction management, workforce optimisation, back-office and cloud solutions, has announced today its senior executive Sanjay Gupta will assume an expanded portfolio to include the fast-growing Asean region.