Sanjay Gupta’s role at Aspect expanded to include Asean

  • Now regional vice president for Asean, India and the Middle East
  • To manage Aspect’s market strategies and go-to-market investments

Sanjay Gupta’s role at Aspect expanded to include AseanASPECT Software, which provides fully-integrated customer interaction management, workforce optimisation, back-office and cloud solutions, has announced today its senior executive Sanjay Gupta (pic) will assume an expanded portfolio to include the fast-growing Asean region.
 
He will relocate from India to work out of Aspect’s Asia Pacific and Middle East headquarters in Singapore with immediate effect, and take over as the regional vice president for Asean, India and the Middle East, the company said in a statement.
 
Prior to this, he was Aspect’s managing director for India, SAARC (South Asian Association for Regional Cooperation), and the Middle East.
 
In his new role, Sanjay will be responsible for driving Aspect’s market strategies and go-to-market investments as well as leading the channel partner and alliance engagements across these four fast growing territories.
 
He will also leverage his experience to drive alignment and acceleration of Aspect’s business to enable a faster response to market changes and improved customer satisfaction, the company said.
 
“Sanjay is a dedicated and driven individual. We are proud to have him lead this exciting, fast growing region,” said Aspect Software senior vice-president for Asia Pacific and Middle East Jagan Narendran.
 
“I am confident that Sanjay’s energy and enthusiasm, combined with his exposure to the markets in India and the Middle East, will enable him to replicate his previous successes and put Asean on a solid growth path,” he said.
 
With a career spanning over 20 years, Sanjay has previously held leadership positions at various companies in the contact centre management and customer interaction management industries.
 
He holds a Masters in Business Administration and Marketing from Narsee Monjee Institute, Mumbai, and a Bachelor of Engineering degree in Electronics and Communications from Mysore University.
 
“During the past few years, I have been observing Aspect’s growth in Asean with great interest,” said Sanjay.
 
“It is an exciting time for the company as we look to strengthen our strategic partnerships and networks to bring Aspect's market-leading interaction management solution, as well as workforce and back-office optimisation portfolios, further across the region,” he added.
 
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Big push by Malaysian companies on customer experience front: Avanade research
 
 
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