Part of the effort to nurture and grow their existing customer base of more than 100 million.
Servion said it has won a contract to transform Tan Chong Motor's contact centre operations, using Cisco technologies.
As customers grow increasingly tech-savvy, the majority are not only ready for self-service, but actually prefer it, writes Timothy Kua of Zendesk.
NICE Systems Ltd said that Malaysian telco Celcom Axiata Bhd has seen improvements in its Net Promoter Score (NPS) ratings since deploying the NICE Fizzback solution in November 2014.
Altitude Software said it has reached an agreement with SC Soft for the distribution, implementation and support of the Altitude uCI contact centre software solution across Singapore, Indonesia and Malaysia.
Enterprise communication player Avaya Inc is moving itself away from merely being a product-centric company to one that is able to serve the broader business communication ecosystem with better agility, according to its top marketing executive.
BDO Unibank Inc of the Philippines has successfully completed a major upgrade of its contact centre infrastructure to improve customer engagement and to automate its core processes to better manage customer communications.
Aspect Software has announced the appointment of Alfred D. Lallana Jr (pic) as country manager for the Philippines. His appointment supports Aspect’s aggressive global expansion strategy that mandates a strong focus on emerging markets in Asia, the company said in a statement.
Brandt International will be investing up to US$56 million over the next three years in an effort to become one of the leading BPO companies in Malaysia, its CEO Munirah Looi said after announcing a partnership with Cisco and Servion.
Servion Global Solutions said it has partnered with Cisco Systems to design and implement a centralised contact centre solution for Bangkok Insurance (BKI).