Artificial Intelligence to help call centers manage thousands of calls, emails Powered by internally developed Emotion AI that reads human feelings & intent
Covid-19 fears drives demand for AI-startup, Superceed’s products as it seeks to raise US$5mil round
Provides AI-driven customer engagement through combination of four key AI technologies Recognised by Gartner as among leading audio based Emotion AI players – along with Amazon
Mobile customer engagement and loyalty platform provider Perx said it is collaborating with Visa to provide end-to-end customer engagement services to SMBs through the Visa Business Hub.
Go mobile or go bust? IBM’s David Lee Heyman has five guiding principles for a robust and sustainable mobile strategy.
In today’s world of digital touchpoints, disruptive technologies must be met by equally disruptive thinking, says a NICE Systems senior exec.
The powerful combination of halo data and predictive analytics enables businesses to better understand each consumer and to create new consumer intimacy and immediacy models, writes Jayajyoti Sengupta of Cognizant.
Brands in Asia Pacific are placing social media at the heart of their strategy as they strive towards 360-degree customer engagement, according to a study released by TNS.
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
Hendy Setiono built his Baba Rafi business from a single kebab stall to an international franchise, and digital is fuelling it all.
There is a war on talent and companies with a true digital workplace will have the upper hand in attracting digitally-savvy employees, writes Subra Suppiah of Avanade Malaysia.