StoreHub rolls out features to enhance café/restaurant owners operations
By Digital News Asia July 3, 2022
- QR Order & Pay Later and Order & Pay at Counter helps differentiate
- Positive responses with up to 1.9x rise in average order value through system
StoreHub, a digital solutions provider for restaurants and retail stores, has released enhancements to their QR Order & Pay solutions - the company’s contactless ordering system for F&B outlets.
When it first launched in 2021, the QR Order & Pay solution enabled diners to order and pay first via their mobile phones at participating restaurants. The company has recently expanded its offering by catering to more restaurant operational flows with QR Order & Pay Later and QR Order & Pay At Counter.
“The release of the new operational flows aligns with our goal to constantly innovate on end-to-end solutions to help merchants deliver exceptional customer experience more seamlessly,” said Fong Wai Hong (pic, above), co-founder and chieftain of StoreHub.
“While it is still in early days, we are already seeing positive responses with up to 1.9x increase in average order value (AOV) through the system as compared to ordering via a waiter. Apart from streamlining operations, we believe that the flexibility of this solution allows customers to order at their own pace and enhances the overall dining experience, which in turn translates to business growth for restaurant partners,” Fong added.
Storehub says catering to a wider variety of operational flows, allows it to empower restaurant partners with more control over their ability to tailor their customer experience in-store - a crucial factor that can help them differentiate themselves in the increasingly competitive F&B industry.
Merchants who are already utilising Storehub’s QR Order & Pay can activate the new features via StoreHub’s BackOffice platform to toggle on the features in the store set-up section.
The QR Order & Pay Later feature will allow customers to view a restaurant’s menu, and order their meal by scanning a QR code with their phone or the Beep app. They can also add dishes any time in between, and only have to make payment after finishing their meal. They can also choose to pay at any time during the meal.
On the other hand, QR Order & Pay at Counter functions similarly but provides diners with the option to pay over the counter with cash.
As a digital ordering system with 0% transaction fees, QR Order allows merchants to operate with fewer staff by digitising the entire order and payment process whilst reducing queues at counters and improving order accuracies. The resultant streamlined operations and improved dine-in experience are especially crucial differentiators for F&B outlet owners now, as the service industry faces a nationwide staffing shortage.
Storehub QR Order & Pay also accepts all major payment methods including e-wallets, online transfers, credit and debit cards, and now with Pay at Counter - cash. Merchants can also utilise this solution to improve customer retention by reaching out to their customers with promotions, cashback, and more.
As one of Southeast Asia’s fastest-growing omnichannel digital solutions providers for restaurants and retailers, StoreHub enables over 15,000 businesses across the region with a comprehensive suite of omnichannel digital solutions and services, ranging from cloud-based point of sale devices to QR-based ordering systems and food delivery services.
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