Indonesian online travel agency Traveloka to use CyberSource payment solutions
By Digital News Asia October 14, 2015
- Traveloka can accept more payments quickly and securely
- Online travel sales gaining momentum in Indonesia
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E-COMMERCE payment management services provider CyberSource, a Visa Inc company, has announced a partnership with Indonesian online travel agency (OTA) Traveloka.
Traveloka will use CyberSource’s payment gateway services to process web and mobile payments from multiple issuers, CyberSource said in a statement.
To secure the checkout process, Traveloka will also deploy CyberSource’s Payment Tokenization, which replaces sensitive payment data with a unique identifier or token that cannot be mathematically reversed, it said.
The actual payment data is securely stored in CyberSource data centres, which are operated by Visa.
Since its launch in 2012, Traveloka has grown from a flight metasearch engine to become the leader in Indonesia’s OTA market, CyberSource said in its statement.
The company provides vast selections of competitive hotel rates and tickets for domestic and international flights. It was essential for it to streamline and simplify its business operations to focus on more strategic business objectives and maintain its competitive advantage.
“We believe that delivering a top-notch, end-to-end experience to our customers is instrumental to our growth,” said its head of commerce Samsu Sempena.
“Our customers’ payment journey is a key component of this experience and we are delighted to partner with CyberSource, a trusted and established name in the payment management space.
“CyberSource solutions will enable us to deliver a faster and more convenient booking experience for our customers securely, especially with the TravelokaQuick feature on our mobile app and web channel.”
Together with CyberSource Decision Manager, which features a fraud detection radar, these solutions will help Traveloka process a wider spectrum of payment methods in a fast and secure manner, CyberSource said.
“Online travel sales in Indonesia is gaining momentum as Internet penetration grows and consumers increasingly shift to online transactions for convenience ,” said CyberSource’s South-East Asia senior regional director Chew Ann Wee.
“In addition, mobile transactions have boomed as the number of mobile phones equipped with data plans increases.
“CyberSource recognises that Indonesia's thriving online travel market has immense growth potential.
“We are delighted to work with Traveloka to realise its goals, by providing a hassle-free, end-to-end, online payment experience which enhances customer experience and promotes customer loyalty,” Chew added.
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