New certification promises added career development for call centre specialists
By Digital News Asia June 11, 2013
- Jebsen & Jessen adds TCCS certification programmes to training portfolio in South-East Asia
- Provides enhanced career advancement opportunities for contact centre professionals
BUSINESS communication specialist Jebsen & Jessen Communications (JJC) said that its existing training portfolio for contact centre professionals has been augmented with a new strategic partnership with contact centre knowledge provider The Call Centre School (TCCS).
As the authorised TCCS distributor and certified training partner in Singapore, Malaysia, Thailand, Indonesia and Vietnam, the partnership will successfully add value to the contact centre workforce and retain talent for its customer base, JJC said in a statement.
“By offering TCCS' Certification Programmes, JJC is equipped to fill a clear need in the contact centre industry across South-East Asia for professional recognition of this specialisation, while rounding out our training strategy and extending the training solutions that we offer,” said Harold Thng, regional managing director, JJC.
“We are proud to be associated with one of the most recognised contact centre certification providers in the world and to help contact centre personnel in many Asean countries in their quest to learn and develop themselves over their careers,” he said after the announcement was made at JJC’s Contact Centre Knowledge Sharing and Networking event in Kuala Lumpur recently.
JJC Malaysia managing director Goh Poh Gan, who heads the regional training effort, said that there is greater emphasis on career progression within the contact centre today.
“There has been growing demand in the industry for training programmes that focus on the professional development of individuals within the contact centre, but few which are globally recognised,” she said.
She added that financial institutions, healthcare and hospitality players, communications service providers as well as other companies maintaining contact centres, would find these courses relevant.
"We're delighted to have developed this agreement with Jebsen & Jessen Communications,” said TCCS cofounder Penny Reynolds.
“It’s clear they are an established player in the regional call centre space, and have the expertise and reach to help more call centre professionals in South-East Asia maximise their potential,” she added.
US-based TCCS is a training school in the contact centre industry that offers training and certification programmes for contact centre professionals pursuing or seeking career advancement.
JJC's business consulting team now includes members which are TCCS-certified instructors, with more team members currently undergoing the certification process.
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