Call Centre

Avaya: Digitise your customers to keep them yours
Part of the effort to nurture and grow their existing customer base of more than 100 million.
Jabra plugs in to boost UC adoption in APAC with Evolve
Audio solutions brand Jabra, a wholly owned company of GN Netcom, has launched its Evolve series of professional headsets, with a larger goal of helping accelerate the adoption of unified communications (UC) tools within the enterprise.
Mid-sized contact centres get turnkey solution to manage customer experience
Avaya has announced a new solution for mid-size contact centres that it said streamlines the adoption, implementation and management of comprehensive outbound customer communications.
New certification promises added career development for call centre specialists
Jebsen & Jessen Communications said that its existing training portfolio for contact centre professionals has been augmented with a new strategic partnership with contact centre knowledge provider The Call Centre School.
Disrupt: Outsourcing players just not hungry enough
The lack hunger displayed by our outsourcing companies comes against a backdrop of a very supportive government which has done a lot for the sector, writes Karamjit Singh.
Interactive Intelligence sets high bar for 2013
Speech analytics to take the stage in contact center solutions, says call center software and technology solutions provider Interactive Intelligence, which plans to increase its year-on-year orders by 20%.
HTC opens dedicated call center
TAIWANESE smartphone giant HTC has launched a dedicated Malaysian customer service support call center in a bid to better serve its local customers, the company announced in a statement.   The call center would enable customers to submit queries on technical support and repair services, and the center will also provide general feedback on HTC smartphones to customers.   
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Download Digerati50 2018-2019 PDF

Digerati50 2018-2019

Get and download a digital copy of Digerati50 2018-2019