Part of the effort to nurture and grow their existing customer base of more than 100 million.
Audio solutions brand Jabra, a wholly owned company of GN Netcom, has launched its Evolve series of professional headsets, with a larger goal of helping accelerate the adoption of unified communications (UC) tools within the enterprise.
Avaya has announced a new solution for mid-size contact centres that it said streamlines the adoption, implementation and management of comprehensive outbound customer communications.
Jebsen & Jessen Communications said that its existing training portfolio for contact centre professionals has been augmented with a new strategic partnership with contact centre knowledge provider The Call Centre School.
The lack hunger displayed by our outsourcing companies comes against a backdrop of a very supportive government which has done a lot for the sector, writes Karamjit Singh.
Speech analytics to take the stage in contact center solutions, says call center software and technology solutions provider Interactive Intelligence, which plans to increase its year-on-year orders by 20%.
TAIWANESE smartphone giant HTC has launched a dedicated Malaysian customer service support call center in a bid to better serve its local customers, the company announced in a statement. The call center would enable customers to submit queries on technical support and repair services, and the center will also provide general feedback on HTC smartphones to customers.