TM to fully implement paperless billing starting Sept 10

  • Customers will receive the pdf version of their bill via email and SMS
  • To date, close to 50% of TM broadband and telephony customers are on e-Bill


TM to fully implement paperless billing starting Sept 10


TELEKOM Malaysia Bhd (TM) on Aug 15 announced the implementation of paperless billing (e-Bill) for all its remaining broadband and telephony customers starting Sept 10, 2018.

The introduction is in line with the industry’s move towards a more digital lifestyle and as a step towards a greener and eco-friendly future.

With e-Bill, all customers will begin to receive the pdf version of their bill via email and Short Message Service (SMS).

Currently, e-Bill is an option that is encouraged for all customers to adopt. With the full implementation of e-billing, printed bills will no longer be available.

On the implementation of e-Bill, Imri Mokhtar, executive vice president, unifi, said: “The implementation of e-Bill as the standard billing is to provide greater convenience to all our customers – no more cumbersome paper printouts and hassle-free access to your bills wherever you are. e-Bill is an environmentally friendly way to receive, review and pay your bill.

“Your bill will arrive on time and securely via email with a link to pay online. Today, 1.65 million bills are still being printed and delivered every month to remaining broadband and telephony customers nationwide. Starting 10 September 2018, we are expanding the e-billing implementation to all our customers (home and SME customers subscribing to broadband and telephony services) to enable them a faster, easier, worry-free way to manage their monthly bill and payment.

“We believe this move will provide great convenience for our customers to access their monthly bill statements and streamlining their bill payment routine.”

With e-Bill, customers will be notified of the monthly bill faster where they will receive the pdf copy of the monthly bill via email and SMS alert indicating their account number, amount due and due date within seven days of their respective bill dates.

Customers will also be able to access the e-Bill via the unifi portal at or download the care@unifi app at Google Play Store or Apple iTunes, to retrieve and view their itemised bills anytime, anywhere.

In order to facilitate the smooth and uninterrupted receipt of the e-Bill, TM is calling for all its home and SME customers (whom are still receiving printed bills today) to update their latest contact details i.e., preferred email address and mobile number via their official channels as below:

  1. unifi portal at
  2. care@unifi app
  3. FB page at weareunifi
  4. Twitter @helpmeunifi

To date, close to 50% of TM broadband and telephony customers are already on e-Bill.


Related Stories:
TM faces ‘mammoth task’ of upgrading broadband speed; offers RM79 unifi package
Create a level playing field for the sake of our nation
TM revises 2018 KPIs, introduces new broadband plans


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