Mimos pact with Dynatrace to boost digital performance of govt projects

• MoU involves collaborative business plans for product commercialisation
• Also includes cross-training, R&D, and knowledge-transfer

MALAYSIA’S national research and development agency Mimos Bhd and digital performance management software company Dynatrace have signed a Memorandum of Understanding (MoU).
 
The cooperation would enable Mimos to boost the implementation and digital performance of government projects, the agency said in a statement.
 
The Mimos-Dynatrace pact involves exploring technology knowledge transfer and the joint development of new business plans for product commercialisation.
 
It also entails the exchange of personnel for purposes such as teaching, training and research; for defined periods, it added.
 
Mimos is involved in providing end-to-end information technology solutions for various government ministries and agencies.
 
“Under the leadership of the Ministry of Science, Technology and Innovation, Mimos will introduce new technologies that have the potential to improve the government delivery system,” said its chief executive officer Abdul Wahab Abdullah.
 
“With Mimos’ experience and use cases in domains such as healthcare, finance and public safety, Dynatrace tools will assist in speeding up our testing programmes, at the same time reduce cost, as performance issues can be identified upfront rather than discovered later during operations.
 
“The MoU will also pave the way for local talents to be trained on improving application and platform performance, and resolving bottlenecks in solutions for the public as well as private sector, he added.
 
“It will help build competency in the management of this specialised area, eventually leading to better and faster delivery of government projects,” he added.

Dynatrace solutions cover synthetic monitoring, application monitoring, data centre real user monitoring and user experience management capabilities.
 
“This collaboration will give us the opportunity to apply state-of-art tools for the early identification of system performance issues in large solution projects undertaken by Mimos,” said Dynatrace’s Asean regional director Koh Eng Kiong.
 
“While MIMOS has the technologies and domain knowledge, we have the tools to assist it in enhancing the performance of its solutions.  This means an opportunity for us to participate in more real-world projects.
 
“We strongly believe that this partnership will not only help support new government projects undertaken by Mimos but will also help enhance customer experience on citizen-service websites that would be truly device-agnostic with uniform quality of service,” he added.
 
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