Grab, Microsoft to upskill Malaysian drivers, delivery partners 

  • It says uptake achieved 70% of 2021's participation target in three months
  • Partnership extends commitment to accelerate digital inclusion amongst SEA communities

Grab, Microsoft to upskill Malaysian drivers, delivery partners GRAB and Microsoft have announced their partnership in Malaysia with training and development programmes designed to empower driver and delivery partners with digital skills. 

Introduced in February 2021, the programme leverages the expertise of both companies to deliver tailored learning experiences for driver and delivery partners regardless of their digital literacy levels, with the aim of boosting partner employability beyond platform work.

According to a Grab statement, the initiative is set to benefit more than 10,000 driver and delivery partners in Malaysia by year-end. The programme has already reached 70% of the year’s participation target in just three months, Grab claimed.

“As a proponent of the digital economy, we want to provide our driver and delivery partners with tools for them to improve their digital literacy.

“We are excited to partner Microsoft to bring these learning programmes to our partners and provide opportunities for them to take advantage of our nation’s growing digital economy,” said Rashid Shukor, director of country operations, Grab Malaysia.

“As Malaysia progresses towards an inclusive economic recovery, it is critical that Grab help advance digital equity and digital skills for all.

“We are pleased to partner with Grab to create a pathway for the driver and delivery partner community to be active participants in our nation’s digital economy,” said K Raman, managing director of Microsoft Malaysia.

Siti Fatimah, a Grab driver-partner said, “Being a person with disabilities, I am very grateful to Grab Malaysia for providing our communities with earning opportunities and the independence to support ourselves.

“Our unique issues are often overlooked so the support from Grab has been invaluable to upskilling myself with technology skills to keep up with the rest of the world.”

The training is available through GrabBenefits, a programme for Grab partners designed to maintain and improve their wellbeing. Partners can access the training program via GrabAcademy in the Grab partner app.


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