CFM Forum 2017 greets the digital consumer

  • Consumer demand is evolving in the telecommunications industry
  • Proliferation of digital services will affect how companies approach the consumers of tomorrow

 

CFM Forum 2017 greets the digital consumer

 

THE Communications and Multimedia Consumer Forum of Malaysia (CFM) stated that it is committed to empowering consumers through the organisation of the #MYdigitalEvo forum held in Cyberjaya.

Under the theme of “The Evolution of Digital Consumer”, CFM Forum 2017 is an initiative to host an intellectual dialogue platform on digital advancements as well as bringing consumers and the industry together.

CFM chairman Megat Ishak Maamunor Rashid hopes that consumers will be enlightened on the current digital interest through the #MYdigitaEvo forum.

“The discourse will see the active participation of industry greats, narrating their thoughts and experiences dealing with digital evolution in shaping the digitised world,” Megat said.

The three main topics at the forum focused on “Broadband in Malaysia – The Malaysian Consumer Experience” that explored the pertinent consumer issues on broadband in the country.

There was also “Digital Television on the Horizon” that looked at how Malaysians consume digital content. Lastly, there was “Mobile Services: Coming to you now” which explores how pushing for more services through mobile platforms provide better customer experiences but also opens up problems of its own.

Megat also expressed his desire to leverage on the #MYdigitalEvo forum as a platform for sharing explanations and solutions toward addressing the challenges of the digital era, particularly in enabling the expansion of the digital economy as mentioned in Budget 2017, while giving meaningful value to consumers in particular and the industry as a whole.

The #MYdigitalEvo forum lined up a panel of industry experts, sharing their insights on key elements in the growing digital communications environment.

Amongst them were the TIME dotCom CEO Afzal Abdul Rahim; iFlix Malaysia CEO Azran Osman Rani; Digi Telecommunications Sdn Bhd digital products and services head Prashant Pathmanaban; RHB Group e-Channel head Azrul Farique Mustafa, and speakers from the Malaysian Communications and Multimedia Commission (MCMC).

CFM said that it had received 7,556 complaints in 2016, an increase of 3.14% from 2015 when 7,326 complaints were received.

By the first quarter (Q1) of 2017, CFM had acknowledged 1,316 communications and multimedia related complaints with 88.43% of the total complaints resolved in less than 30 days. 

 

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