PolicyStreet, foodpanda to digitise delivery partners’ insurance

  • Platform enables gig workers to submit, monitor insurance coverage status
  • New service an extension of both parties continued collaboration since 2020

From left to right: Darren Chong, chief of technology management for PolicyStreet; Andrew Ang Hean Teck, chief financial officer for foodpanda Malaysia; Wilson Beh, cofounder of PolicyStreet, and Kelvin Chan, director of operations for foodpanda Malaysia All of foodpanda Malaysia’s delivery partners nationwide will enjoy simplified insurance processes as part of PolicyStreet’s commitment to close the insurance protection gap among gig workers. 

In a statement, the insurtech firm said this benefit is set to affect tens of thousands of delivery partners. 

It said this is also an extension of the company and foodpanda Malaysia’s efforts to insure and protect delivery partners' social and financial welfare, which began in 2020. 

Through PolicyStreet’s latest digital solution– the Gig Workers’ Claims Portal, delivery partners can monitor their insurance coverage status, submit, and monitor their claims’ progress while on the go, it added.

Developed to ease the insurance operations and processes, the proprietary technology can be rolled out to p-hailing companies nationwide in Malaysia and neighbouring countries such as Singapore and Australia.

Lee Yen Ming, chief executive officer of PolicyStreet, said, “By developing innovative digital solutions and with the launch of this new solution, we hope to work towards ensuring the digital economy will remain sustainable for the long term by protecting the social and financial welfare of gig workers.

“We understand that delivery partners are fluid in the p-hailing service provider they serve, oftentimes having to serve more than one p-hailing service provider to make ends meet.

“Therefore we are working to onboard more p-hailing service providers onto the platform so gig workers can monitor insurance policies from their coverages across different various employers, all from one portal,” said Lee.

Leading the way as a responsible employer within the gig economy space, foodpanda Malaysia is among the first p-hailing companies to adopt the technology, PolicyStreet said.

It added that delivery partners from foodpanda Malaysia can rest assured knowing that in addition to being insured while on the job, the processes to monitor and claim have been made simple for them and their next of kin.

Kelvin Chan, director of operations for foodpanda Malaysia, said, "The partnership with PolicyStreet is a longstanding one, and the existence of the Gig Workers’ Claims Portal was borne out of constant collaboration and feedback from both ends.

“The parallel and symbiotic growth of PolicyStreet and foodpanda Malaysia is a paragon of the Malaysian tech ecosystem, and without them, we wouldn't have been able to progress so far ahead in insuring our delivery partners,” said Chan.

From Nov 29 onwards, foodpanda Malaysia’s delivery partners can monitor and make insurance claims by clicking here

Click here for further information on the Gig Workers’ Claims Portal.


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