MyEG temporary foreign worker renewal service under government review

• Many complaints on the poor quality of services
• MyEG says has no authority to approve printing of permit

The Malaysian government-related online services provided by My E.G. Services Bhd is currently being reviewed by the Ministry of Home Affairs, the Department of Immigration and the Management Planning Unit (MAMPU), as reported on Edgemarkets.com on Dec 6, 2018.

According to deputy home affairs minister Azis Jamman, there have been many complaints about the poor quality of services currently provided by MyEG, in particular its online service to renew a temporary foreign worker permit.

In response to the article by the online news portal, MyEG released an announcement on Bursa Malaysia clarifying that it does not have the authority to approve the printing of any permit under the temporary foreign worker permit.

“MyEG does not have the authority to approve the printing of any permit under the PLKS service. All online applications are routed by MyEG to the officers of the Immigration Department in the respective States for approval before MyEG prints and delivers the PLKS permits. Hence, MyEG is unable to complete the processing of the application if it has not been approved by the authorised officers of the Immigration Department,” the announcement said.

MyEG highlighted a real-time status checking facility that is readily available on its portal for users to check the status of their application.

“If approval is pending from the authorised officers of the Immigration Department, the users will be notified by MyEG to go to the Immigration Department in person to resolve the outstanding issues as per the Approved Standard Operating Procedure,” it said.

Last month, the company through its Indonesian subsidiary MY EG (Indonesia) Sdn Bhd signed a memorandum of understanding towards investing in Singapore e-government provider, PT Cartenz Technology Indonesia. The company also recently filed its financial results for FY18 reporting a net loss of RM97.47 million on the back of RM138.33 million in revenue.