Lazada Indonesia partners JNE to provides cashless shipping for sellers

  • Enables sellers to send out packages without paying an upfront delivery fee
  • Currently available at 500 JNE outlets in Jakarta


Lazada Indonesia partners JNE to provides cashless shipping for sellers


LAZADA Indonesia collaborates with its logistics partner JNE to offer cashless shipping facilities to Lazada sellers.

This collaboration is expected to solve one of the biggest challenges faced by SMEs or sellers on e-commerce platforms, as they can now fulfill customer orders in a timely, safe, and controlled manner. The new feature also helps sellers to better manage their cashflow.

The cashless facility allows Lazada sellers to send orders to their customers without having to make upfront cash payments at JNE outlets.

“Previously, our sellers had to pay a delivery fee to JNE and we would reimburse them. But now, we have integrated a cashless system with JNE which enable us to transfer the fee directly to JNE,” says Lazada Indonesia vice president of seller operation Mercy Suryasin.

All data required in the shipping transactions also will be entered automatically on the Lazada Seller Centre’s system (seller’s platform).

Through the cashless feature, sellers have to print out the order and shipping details, choose the JNE Cashless feature, and send it to the nearest JNE outlet. At the outlet, JNE staff will scan the barcode and data will automatically be updated on the system.

“We aim to minimise errors in data input which was always done manually. It also helps sellers to keep more capital which they can use to improve the quality of their products or businesses.”

JNE Indonesia president director Mohamad Feriadi says that this new service is only available at 500 JNE outlets in Jakarta and the company is preparing to deploy the system in other outlets across Indonesia such as in the Greater Jakarta area (JaBoDeTaBek), Medan, Makassar, Cirebon, and Surabaya this year.

Mercy says that 50% of the sellers in Lazada use JNE’s services to deliver goods, and she hopes that the cashless system will be integrated with other logistics partners too.

To date, Lazada has 350,000 local and global sellers, with 3,000 brands and 560 million consumers across Southeast Asia (SEA) on its platform.

JNE Indonesia head of seller operation Agusnur Widodo says, “Approximately 40% of our shipping volume comes from e-commerce platforms. We are now educating sellers about the new feature. We also plan to provide pick-up services so that they do not have to drop packages at the outlets in the near future.”


Related Stories:

Lazada CEO on a journey to improve consumer, seller experience

Lazada Indonesia to focus on helping SMEs upscale

Lazada Malaysia bullish on e-commerce in 2018

Lazada hits US$250 mil GMV in grand finale of Online Revolution campaign


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