Circles Global launches R&D Center in Singapore

  • To fuel growth of Circles-X as the premier SaaS platform for telcos
  • To create 120 locally-based ICT jobs in software engineering, cybersecurity, AI

From left to right: Rameez Ansar, co-founder of Circles; John Lu, director, Digital Industry Singapore; Josephine Teo, minister for Communications and Information, Singapore; Dr Janil Puthucheary, senior minister of State, Ministry of Communications and Information, Singapore; and Adeel Najam, co-founder of CirclesCircles Global, the fastest growing tech firm in the telco industry announced the launch of its Circles-X R&D Center in Singapore. 

In a statement, the company claimed that the telco tech R&D Center is the most advanced in the world and will help drive its ambition to become the first trillion-dollar global SaaS company in Singapore.

Rameez Ansar, co-founder of Circles, said, “As we build the future of telco right here at our Circles-X R&D Center, we envision this as the cornerstone of the first global Singaporean SaaS company leading an entire industry.”

The Circles-X R&D Center will blend three aspects — cutting-edge made-in-Singapore tech, a core of top local talent nurtured by the best leadership team in Asia, and real-life market experience gleaned from Circles’ owned and partner operations in Asia Pacific, the company said.

The center will further build on the strengths of the company’s proprietary cloud native, full stack telco operating system, Circles-X OS: CXOS and enhance its position as the leading telco SaaS platform, Circles said.

It added that these three aspects are critical to overcoming what consultant firm Kearney terms the 'trillion-dollar' problem plaguing the global telco industry. In a nutshell, traditional telcos worldwide are losing market share and revenue to internet companies and need to catch up on the right tech and capabilities for the future of connectivity.

As the first 100% digital telco in Singapore launched in 2016, Circles said it was able to address this changing customer need for agile telco offerings and always-on customer support, thus leading it to achieve market-leading ARPU and growth.

Having pioneered this successful blueprint for disrupting the telco space through tech and innovation, the company said it has since replicated its model and created game-changing experiences for digital natives in Taiwan and Australia by launching its own consumer operations and digital telco Circles.Life there. 

Additionally, it has extended its SaaS offering to enable well-recognised telcos like KDDI in Japan and XL Axiata in Indonesia to launch digital brands using the CXOS platform, it claimed.

This year, Circles has set its sights on expanding into additional global markets including Asia and Europe, while deepening its success in its existing markets.

The Circles-X R&D Center is expected to create 120 new ICT jobs in Singapore this year, specifically in the areas of front- and back-end engineering and cyber security, it said.

These roles include placements in Circles Labs, the company’s skunkworks team to develop the next generation of telco digital services involving IoT, AI, fintech, gaming and other areas, it added.

Circles currently has 265 staff housed in the R&D Center, some of whom were nurtured through Circles Academy, the company’s in-house development programme for software engineers, and the TechSkills Accelerator programme in partnership with Infocomm Media Development Authority.


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