Carousell rolls out Carousell Protection in Malaysia
By Digital News Asia January 17, 2020
- Buyers are now able to pay directly within the app to purchase an item
- Enables marketplace to manage dispute resolution between parties, should an issue arise
CAROUSELL, a mobile classified marketplaces, on Jan 16 rolled out Carousell Protection, a new escrow solution, to provide assurance to buyers and sellers.
With Carousell Protection, buyers are now able to pay directly within the app to purchase an item. Money will only be released to the seller upon confirmation from the buyer that the item received is the same as listed, allowing buyers to transact with greater peace of mind.
At the same time, sellers can also deal more confidently on the marketplace by enabling Carousell Protection on their listings, as it ensures buyer commitment.
The payment transparency provided by Carousell Protection will enable the marketplace to manage dispute resolution between parties, should an issue arise.
“Online transactions are so convenient and open up opportunities for all to buy and sell easily. However, a few bad experiences can ruin this for a user. With this in mind, we have invested in several measures to reduce the risk of fraud to less than 0.1% in 2019,” said Carousell Malaysia country head Tang Siew Wai.
“Trust and safety are one of our top priorities as we continue to build a safe and conducive environment for everyone to buy and sell online. With the launch of Carousell Protection, we’re offering users an additional level of assurance that their deal is protected.
“We want our users to trust that they can receive their items as listed, or get their money back, so that the community can enjoy full confidence and peace of mind when they buy and sell,” Tang continued.
At launch, Carousell Protection will be available for the Fashion and Health & Beauty category, which is one of Carousell’s most popular and fastest-moving categories. Carousell Protection will gradually be rolled out to more shippable categories in 2020.