Singapore Airlines and TCS roll out mobile solution for cabin crew
By Digital News Asia February 12, 2015
- Tablet-based app to deliver more personalised customer service
- Solution developed jointly, immediately available to other airlines
TATA Consultancy Services (TCS) said that it and Singapore Airlines (SIA) have introduced TCS CrewCollab Solution, a tablet-based mobile application for cabin crew to deliver more personalised customer service and to automate and streamline their in-flight processes.
The application has been jointly developed through a collaboration project, TCS said in a statement.
SIA is the launch customer for TCS CrewCollab Solution and its cabin crew are now using it on board. Crew can view information which traditionally has been in paper format, such as customer service lists, flight information and crew lists, digitally via tablets during flights.
In addition to accessing and updating flight, crew and service information digitally, SIA’s cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the airline, TCS said.
Additionally, crew will be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes.
“We are very pleased to collaborate with our long-standing partner Tata Consultancy Services to develop TCS CrewCollab Solution,” said SIA Cabin Crew senior vice president Marvin Tan.
“The application is vital to how we will continue to improve our operations and enhance our customer servicing on board. We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalised customer experience and meet our customers’ evolving travel needs,” he added.
TCS CrewCollab Solution is available to airlines worldwide. It is the latest in a series of solution innovations from TCS’ Airline Innovation Lab, which provides an ecosystem for airlines to experiment with emerging technologies, helping establish TCS as a partner of choice for both co-innovation and transformation.
More about TCS CrewCollab Solution can be found here.
“Digital forces like mobile, social and big data analytics are creating tremendous possibilities for businesses globally,” said S. Sukanya, vice president and global head, Travel Transportation and Hospitality Unit, TCS.
“TCS CrewCollab Solution harnesses these digital forces in the hands of airline crew to deliver enriched customer experience.”
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