Technology investment part of strategy to double its revenue every five years
New solution has cut down on processing time from one day to just minutes
BIBD At-Tamwil Berhad, a subsidiary of Bank Islam Brunei Darussalam (BIBD), the largest Islamic bank in the country has reported an increase of 20% or more in auto loan bookings since it implemented a mobile decision management application.
The application’s development of the application was done using technology from predictive analytics and decision management software company, Fico.
“We felt customers were waiting too long for loan approvals using our old system,” said Irwan Lamit, managing director of BIBD At-Tamwil, which helps more than 14,000 Brunei consumers every year to finance new and used cars or motorbikes.
“With this new approach, we’ve cut the process from a potential 24 hours down to mere minutes while still effectively managing risks,” he added.
The company’s ability to provide on-the-spot decisions for loans has been the driving factor in boosting business.
Its marketing agents at car dealerships now use iPads to process credit applications at the car lot, entering the customer’s financial information into the mobile app, along with photographs of important documents such as identity cards and payslips.
This information, along with credit bureau data, is then analysed using predictive analytics and business rules within Fico Blaze Advisor decision rules system to provide a loan approval decision.
This customer-centric approach has streamlined the experience, increasing buyer satisfaction and therefore sales.
Dinesh Pereira, who manages Fico’s business in Brunei, added that the solution developed for BIBD At-Tamwil is a great example of the use of customer-focused technology in the financial services industry to drive profits.
“The automation of decision processes minimizes the need for manual reviews, while ensuring consistency.
“Packaging this for delivery on an iPad using the Blaze Advisor system delivers a unique combination of convenience and the industry’s highest decision processing speeds, for any number of rules at any level of complexity,” he added.
BIBD At-Tamwil made this technology investment as part of its strategy to double its revenue every five years in a highly competitive and saturated marketplace.
“Finding growth meant targeting new customers while managing our risk. We decided to include non-salary assigned customers, people whose principal bank account is not with our parent bank.
"To do this, while increasing loan turnaround time, meant quality risk management was an essential ingredient to the solution,” said Irwan.
Fico’s predictive analytics solution and Blaze Advisor also enabled BIBD At-Tamwil Berhad to manage its loan portfolio risk, satisfy regulatory requirements, and take full advantage of information from the newly formed credit bureau, which became available in late 2012.
“The system delivered other positives too,” added Irwan. “The technology is so intuitive, staff are up and running in minutes, and are guided to capture all information needed for regulatory requirements.”
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