Businesses risk reputational damage by not getting their CX right Ringing a call centre, sitting in queue to speak to a rep, no longer cuts it
Acquisition allows both companies to expand their services and solutions Lee Ching Wei finds buyer within a month of major investor, iSelect pulling out
Small business owners face the challenge of adapting their businesses to ‘a new normal’ Many of Malaysia’s small businesses entered pandemic crisis in good financial health
Direct-to-consumer (D2C) brands, while not new, have begun sprouting in Southeast Asia with methods and models that uniquely cater to the consumers in the region.
Aims to ensure safety of Warga TM and run efficient services for nation Updates on latest developments of all CS ops throughout MCO extended period
Grocery market not winner takes all market space for at least five players Main competition is breaking habits, teach customers there's a better way to grocery shop
Recognises outstanding services as well as to instill a culture of quality excellence 4 parameters used to pick winners including customer satisfaction and network investment
Most Singaporeans will be more loyal to organisations that make the customer service experience more seamless, less painful and hassle-free Whilst quality customer service from a contact centre is key, it is also important to remember that not every query will need a live-agent response
As network quality improves, mobile subscribers globally are placing more importance on customer service and value when choosing an operator, according to Nokia’s 2016 Acquisition and Retention study.
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.