Customer Service

How to ensure your CX function is ready for the ‘next normal’
Businesses risk reputational damage by not getting their CX right Ringing a call centre, sitting in queue to speak to a rep, no longer cuts it
JurisTech Acquires Beleaguered iMoney for undisclosed sum
Acquisition allows both companies to expand their services and solutions Lee Ching Wei finds buyer within a month of major investor, iSelect pulling out
Malaysia’s small businesses well-placed to recover from the economic impacts of COVID-19
Small business owners face the challenge of adapting their businesses to ‘a new normal’ Many of Malaysia’s small businesses entered pandemic crisis in good financial health
There’s a lot in store for the D2C play in Southeast Asia
Direct-to-consumer (D2C) brands, while not new, have begun sprouting in Southeast Asia with methods and models that uniquely cater to the consumers in the region.
TM strengthens working arrangements for contact centre staff
Aims to ensure safety of Warga TM and run efficient services for nation Updates on latest developments of all CS ops throughout MCO extended period
MyGroser stakes its claim as ‘a better way’ to buy groceries
Grocery market not winner takes all market space for at least five players Main competition is breaking habits, teach customers there's a better way to grocery shop
Digi shines in MCMC star rating award 2018, winning 3 of 8 categories
Recognises outstanding services as well as to instill a culture of quality excellence 4 parameters used to pick winners including customer satisfaction and network investment
Holidaying in the Cloud
Most Singaporeans will be more loyal to organisations that make the customer service experience more seamless, less painful and hassle-free Whilst quality customer service from a contact centre is key, it is also important to remember that not every query will need a live-agent response  
Should I stay or should I go? 5 reasons customers churn
As network quality improves, mobile subscribers globally are placing more importance on customer service and value when choosing an operator, according to Nokia’s 2016 Acquisition and Retention study.
The three steps you need to take to optimise your customer experience
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
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Download Digerati50 2020-2021 PDF

Digerati50 2020-2021

Get and download a digital copy of Digerati50 2020-2021