Most Singaporeans will be more loyal to organisations that make the customer service experience more seamless, less painful and hassle-free Whilst quality customer service from a contact centre is key, it is also important to remember that not every query will need a live-agent response
As network quality improves, mobile subscribers globally are placing more importance on customer service and value when choosing an operator, according to Nokia’s 2016 Acquisition and Retention study.
It is critical for businesses to deliver a great experience to consumers as it has a direct impact on loyalty and advocacy, writes Daniel Cran of LogMeIn.
The Communications and Multimedia Consumer Forum of Malaysia has announced the My Mobile Rights app to 'facilitate consumer engagement and promote self-education.'
An oligarchy in any sector of the market results in very little competition or none at all, and this is the malaise at the heart of the telecom industry in Malaysia, writes Ajith Ram.
Customers are the focus for banks and telcos when they talk about digital services, says Karamjit Singh.
The 4G war between Maxis and Digi is at an all-time-high, but Edwin Yapp isn’t impressed with it as he believes it’s mostly rhetoric, and largely pointless to customers.
As customers grow increasingly tech-savvy, the majority are not only ready for self-service, but actually prefer it, writes Timothy Kua of Zendesk.
Canon said it has invested S$20 million (US$14 million) to build the ‘Canon Delight Hub,’ an integrated customer engagement hub at its new office in Galaxis, a Platinum Green Mark Building located in One North, Singapore.
The new paradigm of customer experience, and Indonesia’s increasingly dense smartphone penetration rate, prompted Arie Nasution to cofound Bulp Indonesia, which has developed an Android app that allows consumers to channel their feedback to businesses.