WhiteCoat collaborates with Grab to enhance digital healthcare delivery in Singapore
By Digital News Asia August 30, 2019
- Reduces waiting time from the current average of three hours
- Users can view real time tracking of their medication delivery on the Grab app
SINGAPORE-based digital healthcare provider, WhiteCoat, has partnered with Grab, a super app in Southeast Asia, to enhance its medication delivery services via GrabExpress, the on-demand, door-to-door courier and parcel delivery service.
The collaboration with GrabExpress will provide better healthcare support, allowing patients to receive their prescribed medication within 90 minutes after consulting a doctor via WhiteCoat’s mobile app.
The collaboration significantly reduces the patients’ waiting time for the delivery of their medication from the current average of three hours.
Using the WhiteCoat app, anyone can enjoy an on-demand digital healthcare experience from video consult to medication delivery. WhiteCoat's collaboration with GrabExpress is in line with Grab’s vision in supporting local tech companies in Singapore.
“We have always recognised that digital technologies can be harnessed to create patient-centric experiences that can meet the increasingly sophisticated needs of today’s mobile and digitally-savvy generation. Accessible and affordable on-demand healthcare will empower our patients to lead healthier lives,” said WhiteCoat co-founder and chief executive officer Bryan Koh.
“Our collaboration with Grab will boost our capabilities by providing expedited and medication delivery to patients, so that they are able to obtain timely medical attention.”
“With GrabExpress, the collaboration will enhance the welfare of the patients as they are now able to receive their medication within 90 minutes. Grab’s on-demand small parcel delivery is reliable and affordable, where users can view real time tracking of their medication delivery on the Grab app, giving them a peace of mind.
“We continue to use our technology to serve the local community by bringing them closer to what matters to them, and helping them reach a better quality of life,” said GrabExpress Singapore head Ronald Wong.
WhiteCoat eliminates travel time and reduces waiting time to consult a physical doctor. App users can video call WhiteCoat’s team of Singapore-registered general practitioners to obtain medical attention.
Now, supported by delivery partners serving GrabExpress’ fleet, the WhiteCoat-Grab collaboration further enhances the patients’ experience, allowing them expedited access to their medication.