TM consolidates business into TM Tech to strengthen leadership, operational efficiency

• TM to serve as investment holding co for TM Tech, wholly owned  subsidiaries
• Reinforce competitive edge, solidifying transition into a human-centred TechCo

Following the earlier communication on 14 December 2022, Telekom Malaysia Bhd (TM) announced the internal reorganisation of its business in Malaysia into a single operating entity named TM Technology Services Sdn Bhd (TM Tech) following the approval of various bodies, including the High Court of Malaysia and the Malaysian Communications and Multimedia Commission.

In a statement, the telco said effective 1st March 2023, TM will serve as an investment holding company for this single operating entity (TM Tech), along with other wholly owned subsidiaries. 

This will cover the firm’s international, digital, education, support business and other non wholly owned subsidiaries. 

This group in totality will continue to be governed by the current TM Board of Directors and managed by the same senior management team, it added.

According to TM, the reorganisation which includes Unifi, TM One and TM Global, amongst others marks the next phase of its transformation that will reinforce its fixed-mobile convergence position, further improve operational efficiencies and deliver a more seamless customer experience. 

Resource-wise, the reorganisation brings together the diverse talents, facilitating greater cross-functional collaboration and agility through more streamlined and simplified processes.

Group CEO of TM, Imri Mokhtar (pic above) said, as customer demand, increasing competition and stakeholder expectations reshape the industry, it is timely to consolidate the telco business in Malaysia into a single operating entity that will allow the company to serve its diverse customer segments better and quicker, as well as drive operational efficiency.

“We have recently notified all of our valued customers on this internal reorganisation via email and digital letters,” he added. 

“At this point, for all payment transactions, the beneficiary name will now be “TM Technology Services Sdn Bhd” instead of “Telekom Malaysia Berhad”,” Imri said. 

He added that all other payment details remain the same, such as the bank account and JomPAY code.

“The success of TM to shape a Digital Malaysia through technology that empowers communities, businesses and government truly lies in our Warga TM,” he said, adding that with the majority of Warga TM realigned into this single operating entity, the individual job functions, entitlements and benefits will remain unchanged. 

“Similarly, all of TM’s current obligations in terms of partnerships, vendor and service agreements will remain in effect,” he added. 

“We believe this reorganisation will strengthen TM’s role in advancing the country’s digital economy and to serve our growing customers in a more cohesive manner. It will reinforce TM’s competitive edge, solidifying our transition towards being a human-centred TechCo,” Imri said.