Tesco Malaysia selects NCR tech to roll out self-checkout
By Digital News Asia June 23, 2015
- Customers can now scan, bag and pay for goods themselves
- Tesco at IOI City Mall in Putrajaya in pilot deployment
NCR Corp said that Tesco Stores (Malaysia) Sdn Bhd has selected its self-checkout technology to bring a faster and more convenient checkout option for its customers in Malaysia.
Customers can now scan, bag and pay for goods themselves, without having to wait in long queues, NCR said in a statement.
The Tesco store at IOI City Mall in Putrajaya is the first site of the pilot deployment, which will be followed by Tesco KSL City in Johor.
NCR said its self-checkout solution provides a user-friendly interface and touchscreen that intelligently guides shoppers through the checkout process, with animated demonstrations for simpler and faster transactions.
The company said it will also provide consulting, training and services to ensure smooth deployment. Financial terms were not disclosed.
“We are delighted to work with Tesco to extend the benefits of self-checkout to another new market in Asia,” said Michael Cawley, vice president of Asia Pacific, NCR Retail.
“By leveraging our … global deployment experiences, we are helping retailers not only to improve their customer services and differentiate their in-store experiences, but also improve their operating costs,” he claimed.
Tesco first started using NCR ‘SelfServ’ checkout in the United Kingdom in 2002 (pic above). The technology is now available at Tesco stores in Ireland, the United States, Central and Eastern Europe, South Korea and Thailand.
NCR’s own research shows that self-checkout solutions can reduce wait times by as much as 40% while nearly two-thirds of shoppers say stores that offer the option of self-checkout provide better customer services.
NCR said it leads the world in self-checkout (SCO) technology, shipping more units in 2014 than all other vendors combined for the fifth consecutive year according to strategic research and consulting firm RBR. RBR expects ePOS (electronic point of sale) and SCO shipments to grow through 2020.
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