MDEC hires new Head of Performance Management Systems & Engagement

• Zamer Rizal Omer ex-Head of Performance Management & Engagement at Touch ‘n Go
• Boost capabilities across various functions, fulfilling MDEC’s “Reinvention” mission

The Malaysia Digital Economy Corporation (MDEC) has appointed Zamer Rizal Osman (pic) as Head of Performance Management System & Engagement with immediate effect. He will strengthen MDEC’s focus on Human Capital Development, leveraging his extensive expertise and best practices in performance management and the execution of related frameworks.

This marks yet another significant appointment under MDEC’s ‘Reinvent’ initiative – a strategic change management exercise that was recently launched to inculcate a high-performing and high-impact organization.

Zamer’s immediate past roles were as Head of Performance Management and Engagement at Touch ‘n Go Sdn Bhd and Senior HR Business Partner, Group Customer Service & Retail for Celcom Axiata Bhd.

He was recently awarded Marketing In Asia’s “MIA 70 Rising Personalities on LinkedIn in Malaysia in 2020”. He also received a “Monthly and Quarterly Winner” at Celcom’s Smart Spending Competition under the Project Standard Guidelines of Mileage Distance.

“I am excited to be a part of a forward-thinking organisation like MDEC. In addition to my exposure to human resources functions within GLCs and the government sector, paired with my passion in developing people, I look forward to bringing my know-how in rural community leadership, corporate values and culture, as well as performance management systems to support MDEC’s work to chart Malaysia’s pathway towards becoming the Heart of Digital ASEAN,” said Zamer.

“We have amazing talent in MDEC and our people are ultimately the drivers of all the output and impact we achieve. As the agency entrusted to lead Malaysia’s digital economy, we must prioritise our people to be at the centre of our mission and to build a digital economy for the many as well as realise our vision of Malaysia 5.0. Zamer’s appointment enables us to streamline the structure and reinvent the culture of our workforce, allowing us to better deliver the country’s digital transformation agenda,” said Dr Rais Hussin Mohamed Ariff, Chairman of MDEC.

To enhance its service delivery, MDEC also introduced the Input, Output, Outcome & Impact (IOOI) Valuation Metrics in its planning process to guide resource allocation and utilisation, as well as to effectively measure the organisation’s socio-economic contribution to society. MDEC had begun cascading changes throughout the organisation to ensure the processes run optimally at all levels.

A DDI Certified Master-Trainer in performance management systems, Zamer is known for managing; developing; enhancing; facilitating and coordinating strategies; execution and roll-out of total frameworks; and standard operating procedures in performance management and engagement.

“I am excited to welcome Zamer to the MDEC family. As MDEC enables Malaysia to achieve its vision of a people-first society in the age of the Fourth Industrial Revolution (4IR) and its next-gen technologies, we must also be equipped with a continuous-improvement mindset and new skills. This is key as we drive high impact digital outreach for society and economy. I am confident that Zamer’s performance in various HR roles will fortify the highly capable talent that we already have at MDEC. We look forward to his expertise in enhancing our people’s development and performance,” said Surina Shukri (pic), CEO of MDEC.