Scalable cloud-based ticketing solution, real-time alerts to minimise downtime
Passengers get kiosk, mobile ticketing and web purchase options
BUSINESS process, procurement and technology services provider Xchanging Plc announced that its automatic fare collection solution for Express Rail Link Sdn Bhd (ERL) is now available at the Kuala Lumpur International Airport 2 (klia2), the low-cost carrier terminal that was launched earlier this year.
Xchanging’s automatic fare collection (AFC) system is a cloud-based ticketing solution that the company claimed is economical, easy to maintain and fully scalable.
It is designed to allow rapid integration of new stations at any time, with minimal effort, thanks to cloud hosting and a centrally managed system, Xchanging said in a statement.
The availability of the system at klia2, one of six stations operated by ERL, will enable ERL to offer multiple and more effective ticketing channels to its customers. Passengers travelling through the airport will be able to enjoy the added convenience of kiosk, mobile ticketing and web purchase options for immediate use.
This makes it easier for passengers to board the KLIA Ekspres to catch connecting flights at the main Kuala Lumpur International Airport (KLIA), or head into the city station, KL Sentral.
Management and monitoring features, such as real time alerts, will also enable ERL to minimise downtime throughout their systems, Xchanging claimed.
“We are proud to have extended our partnership with ERL through the implementation of our AFC solution at the newly launched klia2,” said Xchanging Malaysia chief executive officer Muralidhran Nadarajah (pic above).
“This extension has opened up new avenues of growth for ERL, and we look forward to continued success as we bring innovation through technology for an enhanced travel experience,” he added.
The AFC system encourages passengers to move towards a paperless journey as the existing magnetic stripe ticket is replaced with a contactless smartcard ticket and QR barcode ticket, Xchanging said.
This multichannel interface also provides a consistent and integrated service as tickets are issued and verified on the go, the company added.
Since the implementation of the pioneering system for ERL in June 2013, the AFC solution that supports both KLIA Ekspres and KLIA Transit Services has been servicing over seven million passengers per annum.
“Thanks to its technology and cloud infrastructure expertise, combined with experience in managing operational transformation, Xchanging has delivered a complete one-stop solution that integrates multiple functions into a seamless back-end operation,” said ERL chief executive officer Noormah Mohd Noor.
“Xchanging’s remarkable successes for KLIA Ekspres and KLIA Transit Services made it a natural progression to expand their AFC solution to KLIA2, and we were extremely impressed with the quick turnaround on this project.”
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