Customer Behaviour

Telcos in cross-sector deals and M&As to address digitalisation
Customer behaviour and digital disruption are driving deal-making in the global telecommunications sector, according to EY’s 14th biannual Telecommunications Global Capital Confidence Barometer.
Tune Talk selects Flytxt customer value management solutions
Dutch mobile consumer analytics solutions provider Flytxt said that Malaysian MVNO Tune Talk has opted for its customer value management solutions.  
Big data analytics key to addressing fraud at the root
Setting up protection such as two-factor authentication or firewalls may only delay fraud from happening, at best; the key to solving the problem at the root level lies in banks' ability to analyse and make sense of the pool of data they own, according to SAS fraud and money-laundering detection specialist Rohan Langley.
Telco Deep Dive: New uses for telcos’ core assets
On May 26, Digital News Asia (DNA) released its first Deep Dive report, which looked at the telecommunications space in Malaysia. In this article, Melanie Bockemühl and Helge Hofmeister of the Boston Consulting Group write about how telcos can generate new revenue streams by making their assets and related services available to their business customers.
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Digerati50 2020-2021

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