ServisHero integrates with Grab to ease transportation for local service providers
By Digital News Asia October 4, 2016
- Tie-up aims to deliver more efficient, higher value services to consumers
- New feature will be especially beneficial to freelancers in Singapore
SERVISHERO, a marketplace for local services with operations in Malaysia, Thailand and Singapore, today announced an integration with Grab, South-East Asia’s (SEA) leading ride-hailing app, to provide its network of service providers a seamless and efficient way to book a ride for their jobs directly within the ServisHero platform.
Grab’s deeplink feature within the ServisHero Pro app for its service providers, who are termed “Heroes”, demonstrates how on-demand, sharing economy startups are working together to deliver more efficient and higher value services to more consumers.
“ServisHero is always looking for ways to add value to the lives of both our users and our heroes. We are seeing the growing popularity of ridesharing apps, so it makes sense for us to combine our resources to provide a seamless experience for our heroes – connecting jobs with a safe, fast and efficient Grab ride,” said Karl Loo, cofounder and CEO of ServisHero.
“We are pleased to work with ServisHero, a leading startup similarly focused on enabling opportunities, to deliver greater convenience to their heroes by providing a service we excel in – ride-hailing. Grab is the regional leader, now with 400,000 drivers serving 21 million customers in 31 cities across SEA. We want to partner with more businesses and extend Grab’s transport solutions to benefit more people, everywhere in SEA,” said Reuben Lai, Grab’s Head of Business Development.
Grab’s integration with ServisHero allows service providers to rely on the region’s most extensive transport network to get them quickly to job locations. Once a job is confirmed,
heroes simply tap the ride button within the ServisHero Pro app to launch the Grab app, which will have the journey information pre-populated for a faster booking.
For heroes, removing the hassle of arranging for personal transportation and providing a fast, simple and efficient way for heroes to book a ride to their job sites, allows them to focus on delivering a great service to customers.
Replying to a question from DNA, Loo acknowledges that many of ServisHero’s providers have their own transport, but highlights that freelancers, especially those in Singapore, actually use public transport to get to their jobs.
“This is where our partnership with Grab provides them with flexibility to get to jobs on their own schedule. In addition, the occasional special deals provided by Grab, affords a cost competitive way for many freelancers on our platform to get to a job,” he explains.
“As we've expanded beyond just being a platform for tradespeople, we've also found ride-hailing apps especially popular among our learning, corporate services, and fitness providers in Malaysia – we know make it easy for them to use a popular ride-hailing app, direct from ServisHero when they book a job.”
As part of the cooperation, Grab will provide special offers for Grab rides – GrabCar, GrabTaxi and GrabBike – booked on the ServisHero platform.
For Grab, the native integration of rides to growing and popular business services allows it to expand and deepen its transportation reach across more customer segments.
ServisHero allows consumers to easily source for trusted service providers by answering a few questions on their service needs and location. Through its location aware technology, ServisHero’s system alerts customers to relevant and available heroes who then respond with an estimated quote before the customer decides.