DoctorOnCall offers free medical assistance to flood victims

  • Offers medication of up to a maximum of RM80
  • Flood victims can consult doctors virtually via DoctorOnCall telehealth platform

DoctorOnCall offers free medical assistance to flood victims

DoctorOnCall has announced a flood relief medical assistance initiative, amidst the country’s worst flash flooding which occurred over the weekend. As part of the initiative, the digital health platform said it will provide free medical consultation to Malaysians who have been affected and are in need of health care as a result of the recent floods. 

Medication up to a maximum amount of RM80 will also be dispensed for patients upon doctors' prescription and discretion, it said.

With Selangor, Pahang, Kelantan and Johor being the worst affected by the floods, many roads remain washed out, therefore thousands of flood victims face huge mobility issues, causing them to be unable to visit the nearest hospitals or clinics should they need medical attention.

“In response to the communities’ plight, DoctorOnCall is ready to render assistance, offering a helping hand to flood victims who require medical attention,” Hazwan Najib, director and co-founder of DoctorOnCall said. 

“We will provide free consultation and critical medications to patients, ensuring our medical services are fast, efficient and effective, giving priority to those with known medical conditions, accessibility issues and people with disabilities. Using the DoctorOnCall telehealth platform, flood victims will be able to consult with our registered doctors virtually.”

DoctorOnCall has also mobilised a team of volunteers including doctors and nurses in several affected areas to provide mobile on-site medical support including medications, testing for Covid-19, dengue, other illnesses and wound care if needed by displaced victims.

Additionally, the company encourages Malaysians to apply for the Merchantrade Insure Life, a life insurance policy that covers death from any cause, including Covid-19. The policy’s payout amount is doubled to RM40,000 in the event of particular illnesses such as dengue fever, chikungunya fever, malaria, Japanese Encephalitis, Avian influenza, or the Zika virus.

Hazwan said as water recedes, we can anticipate an increase in flood-related infectious diseases and health conditions such as diarrhea, food poisoning and malaria. 

“Some victims may even have pre existing medical conditions such as diabetes, hypertension and even heart problems. With their medical records, medical cards and the medication lost in floods, a good insurance policy will give us some peace of mind,” he added.

The Merchantrade Insure Life plan can be redeemed using the RM50 Perlindungan Tenang Voucher (PTV) which enables eligible Malaysians aged 18 to 60 years old who are currently recipients of Bantuan Prihatin Rakyat to benefit from the policy coverage with a sum insured of RM20,000 for a year.

The PTV is significant as it empowers Malaysians, especially those who still do not have life insurance coverage to take measures to financially protect members of their families. The aim is to provide simple and affordable microinsurance products to the unserved and underserved segments in Malaysia.

Malaysians who wish to apply for DoctorOnCall’s free flood relief medical assistance can do so via this link:


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