Says partners will help deliver faster and more tailored service to customers
Council comprises 12 resellers, SIs, service providers and consulting partners
NETWORK security specialist Fortinet said it has established a ‘Partner Advisory Council’ in its South-East Asia and Hong Kong region to help the company make use of its channel ecosystem to improve responsiveness to customer needs.
The council comprises 12 technology resellers, systems integrators, service providers and business consulting partners from across the region, selected for their “in-depth understanding” of the IT security business, Fortinet said in a statement.
These partners will meet quarterly to exchange on-the-ground knowledge and advise Fortinet on how to refine its sales and support strategy to further meet customer needs.
“As the region continues to develop, enterprises' knowledge of security has grown, but so has their expectations in customer service,” said George Chang, Fortinet's vice president for South-East Asia and Hong Kong.
“The time has come for us to systematically engage our partners − who are in direct, regular contact with our clients − in a structured way so as to improve customer experience across all countries and verticals,” he added.
With the formation of the council, Fortinet’s objective is to provide customers with more strategic counsel, better customised training, and faster problem resolutions in the coming months, the company claimed.
Members on the council are Global Technology Integrator, UDS Data Systems, Internet Pratama Indonesia, Mitra Solusi Infokom, Hewlett-Packard, Safis Solutions, Microbase, Nexus Technologies, Trends and Technologies, Aion Technologies, AtomIT Networks and Orange Business Services.
“We are excited to be one of the pioneering members of this partner advisory council,” said AtomIT Networks director Lim Chee Pin.
“Many possibilities can come out from this collaboration, and we look forward to making an impact not just on Fortinet's business and customers, but on the broader network security industry,” he added.
The council’s inaugural meeting took place in Singapore in June, where it discussed ways to improve vendor-partner communication channels, strengthen distribution and support systems, and more proactively respond to customer needs.
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