TM seals hospitality entertainment deal with Putrajaya Shangri-La

  • Package comprises In-Building Broadband Solution, HyppTV and call centre service
  • First hotel to sign up for Hospitality Entertainment Solution since its launch in June

TM seals hospitality entertainment deal with Putrajaya Shangri-LaTELEKOM Malaysia Berhad (TM) has inked an agreement with Putrajaya Shangri-La Hotel for the deployment of its Hospitality Entertainment Solution, its latest ICT and entertainment package, the two parties said in a joint statement.
The package comprises an In-Building Broadband Solution (IBS), TM’s HyppTV Internet Protocol Television (IPTV) service and a call centre service powered by TM’s high-speed broadband (HSBB) network connectivity. Financial terms were not disclosed.
The solution is targeted at hotels, retreat and resort owners and operators, hospitals, apartments, condominiums and any high tenancy buildings that require wired-wireless Internet access and uninterrupted TV viewing.
Putrajaya Shangri-La is the first hotel in Malaysia to sign up for TM’s Hospitality Entertainment Solution since its launch in June 2013, said Norliza Jaafar, state general manager at TM MSC.
“The agreement today signifies a big paradigm shift for SMEs (small and medium enterprises) in Malaysia, especially those in the hospitality industry.
“This all-in-one hospitality entertainment solution is specially developed to elevate the hotel guest experience and also to ease their technical management concerns … so the hotel can focus on what it does best, which is providing convenience and hospitality to its patrons, and let us do the rest,” she said.
The agreement will enable Putrajaya Shangri-La to offer its guests ‘plug-and-play’ Internet access at all areas of the premise, including the 118 guest rooms in the hotel. Business guests can also enjoy secured access to their corporate intranet, TM claimed.
HyppTV comes with 60 channels, comprising seven free-to-air channels and 53 premium channels.
Putrajaya Shangri-La general manager Atiq Rehman said the partnership would allows the hotel to provide the high quality service offerings its guests have come to expect.
"In this modern age of smartphones, the hospitality industry needs to ensure that our guests are not only comfortable and contented, but very, very well connected.
“Modern travellers are looking to escape into a world of comfort and respite, while staying connected to their network of family, friends and business associates, and Internet accessibility becomes even more important in the suite of services a hotel provides,” Atiq said.
TM said the collaboration was timely in view of Visit Malaysia 2014 campaign. According to Tourism Malaysia data, a total of 25.03 million tourists entered Malaysia in 2012, an increase of 1.3% year-on-year compared to 2011, making it the 10th most visited country in the world in 2012.
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