SingTel first to provide roaming customers with Auto Network Selection
By Digital News Asia July 2, 2013
- Network selection feature automatically connects roamers’ mobile devices to preferred partner networks
- Protects customers from accidental connection to providers outside partner networks
SINGAPORE’S SingTel claimed it is the first mobile operator worldwide to provide customers with a network selection feature that automatically connects their mobile devices to preferred partner networks when roaming.
The service comes with SingTel’s DataRoam Saver plans and is based on Ericsson’s Service-Aware Charging and Control solution.
It ensures that data is only consumed when devices are connected to SingTel’s partner networks, Ericsson said in a statement.
"The auto-network selection feature provides our customers with a worry-free roaming experience by eliminating ‘bill shock’,” said Johan Buse, vice president of Consumer Marketing at SingTel.
“With our DataRoam Saver and EasyDataRoam service, travellers have total control of their roaming expenses and can enjoy tremendous cost savings in 44 countries worldwide,” he added. “Activation of these services is also quick and simple with the use of our MySingTel app.”
Nicholas Seow, president for Singapore and Brunei at Ericsson, said: “Ericsson’s Service-Aware Charging and Control solution provides the foundation for the delivery of high-quality, easy-to-use services, and makes it easy and convenient for subscribers to activate new services and control their spending.
“The feature also enables operators to ensure they are delivered with the expected quality-of-service which leads to greater user satisfaction,” he added.
Ericsson said the feature supports LTE (Long-Term Evolution or Fourth Generation mobile technology) roaming as well as 2G and 3G roaming.
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