Schneider Electric partners to offer critical infrastructure services

  • 5 Malaysian partners already signed up for customer-enablement programme
  • Enables decision-makers to asses and mitigate risks, allocate budgets

Schneider Electric partners to offer critical infrastructure servicesENERGY management specialist Schneider Electric has launched the Critical Infrastructure Services (CIS), a customer-enablement programme to be executed through select Malaysian partners.
Five Malaysian partners – Breitkom Infrastructure Sdn Bhd, Microtree SdnBhd, Kawloon Networks System (M) SdnBhd, Quantum Consultancy Services Sdn Bhd and Sri Komputer Sdn Bhd – have already signed up, Schneider Electric said in a statement.
CIS is a simplified service that enables decision-makers and managers to asses and mitigate risks, and allocate or plan the budget expenditure for their critical infrastructure, the company said.
Through this value-added service by Schneider Electric, partners can now offer a service to help customers monitor, diagnose, analyse, predict and resolve critical situations before they occur.
“Critical environments are becoming increasingly complex to manage and operate,” said John Atherton, vice president of Schneider Electric IT Business Malaysia.
“In Malaysia, businesses increasingly face challenges of high operational and maintenance costs, including escalating energy cost and costly downtime.
“We see a great opportunity for Malaysian businesses to increase the robustness of their operations through CIS, and we are thrilled to be able to offer this strategic, value-added programme through our team of select partners,” he added.
CIS manages a customer’s IT infrastructure in four steps:

  • Assessing customers’ infrastructure through consultation and a detailed audit of assets.
  • Budget: Helping customers allocate budget based on assessed risk of the whole asset base.
  • Maintenance: Undertaking correct maintenance and proactive replacement of end-of-life or overloaded assets.
  • Monitoring assets through a Data Centre Infrastructure Management (DCIM) platform to provide a process of continuous improvement and move towards a proactive and predictive asset management.

“With CIS, we will have … insights of our customers’ asset base, enabling us to show them accurate forecasting of both hardware and services needs and requirements, thus helping [them] save on operational costs,” said Microtree general manager Chew Kah Hun.
“It is crucial in critical environments to fully understand how the risk profile is affected by the decisions made around capital and operational expenditure. Availability of critical assets is directly related to correct maintenance and proactive replacement of end-of-life or overloaded assets where the Service Level Agreement (SLA) is key to managing risk.
“The [CIS] programme also provides an increased uptime and a peace of mind to our customers, as they will know that the critical systems are being monitored and that they will be notified immediately in the event of a failure,” Chew added.
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