ATM-based interactive video technology will deliver 24/7 branch banking services for customers
Addresses challenge of expanding and providing banking services in rural areas, says NCR
NCR Corporation has launched its APTRA Interactive Teller, a new ATM (automated teller machine) technology that makes everyday banking transactions easier for customers by allowing them to complete more than 95% of typical branch transactions at the ATM, assisted by a live remote teller, well beyond operating branch hours.
APTRA will help banks in South-East Asia take a new approach to grow their geographic footprint and focus on transforming their branch location into a more effective service and sales environment, NCR said in a statement.
It will allow banks to offer after-hours full teller services in areas that are not served by branches, while taking advantage of the advanced features of NCR ATMs such as intelligent deposit, bill pay, new account opening and loan initiations.
Beyond talking to a teller, Interactive Teller offers more services than can be conducted on an ATM or other self-service devices, NCR said.
For instance, customers can perform secure transactions without using a traditional ATM card and, like branch tellers, remote tellers can provide customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits.
An internal study done by NCR shows that the implementation of NCR’s interactive video technology can result in a 33% reduction in transaction time and 40% savings for the cost-per-transaction, compared with a branch teller transaction, the company claimed.
“Bank branches remain an important selling tool and revenue driver for financial institutions, but they are costly and make it difficult for banks to expand their footprint,” said Stelios Fragkos, vice president of global sales at NCR’s Financial Services unit.
“NCR APTRA Interactive Teller is a solution to the challenges around expansion and provision of banking services to the unbanked populations in rural areas, helping banks to augment their branch footprint, deliver teller services to underserved areas and provide their branch promises.”
NCR showcased a host of banking technologies at the ‘NCR Financial Innovation’ road show in Jakarta recently, including NCR APTRA OptiCash, a cash cost optimisation application that balances demand for currency at each cash point against operational expenses.
By optimising all competing float and transportation costs daily, OptiCash enables banks to generate huge annual savings from their existing ATM and branch networks, and prevent cash outages and apply cash only when and where needed, NCR said.
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