MPay adopts Oracle Cloud to enhance customer experience

MPay adopts Oracle Cloud to enhance customer experiencePAYMENT solutions provider ManagePay Systems Berhad (MPay) has selected Oracle Cloud to help it improve its customer experience and deliver on its brand promise of being a trusted partner for Malaysia’s small and medium enterprises (SMEs). 

In a statement, MPay said it has adopted Oracle Cloud Infrastructure, which the company claimed will enable it to utilise a reliable, secure and scalable platform underpinning core applications within its digital ecosystem that will enable Malaysia’s small businesses to trade online.

It said the brands that benefit from this move include, ECPOS, and Sunway Licence Plate Registration.

“SMEs are losing out in digital economy as most can’t afford the high cost of developing the technology to digitise their businesses and lack the talent to operate and maintain such systems," said Chew Chee Seng, MPay founder and managing director.

“We provide a complete ecosystem to help level the playing field and bring their products to market digitally. We chose Oracle Cloud because of its performance, reliability, predictable low cost and strong security credentials.”

MPay said by moving the web applications to Oracle Cloud, MPay has gained a number of benefits.

For BuyMalaysia, it was able to consolidate and reduce the amount of compute required by half, while at the same time increasing the application’s performance, it said.

Overall, the organisation has gained a 30% cost saving by migrating to cloud, and the web businesses involved have been able to operate more reliably given the resulting 99.97% percent uptime rate, MPay claimed.

In addition to the performance and cost benefits, using OCI has made it easier for MPay to operate a hybrid cloud architecture, the company said.

With a seven year history of using Oracle Database, MPay will continue to leverage its existing on-premise data management capabilities, and stay compliant with government regulations around data sovereignty.

“Fintech organisations play a critical role in delivering on Malaysia’s vision of becoming a digital economy,” said Fitri Abdullah, managing director of Oracle Malaysia.

“MPay is changing the game for SMEs in adopting key digital capabilities to improve their overall competitiveness in this fast becoming digital world. We are delighted to deepen our collaboration with MPay and are looking forward to leveraging Oracle Cloud Solution Hub in Kuala Lumpur to deliver innovative cloud technologies to accelerate the pace of transformation.”


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