Epicor signs CyberM as partner for rapidly expanding APAC retail sector
By Digital News Asia September 10, 2013
- Asia now world's biggest retail market, sales at US$3.8 trillion in 2011, or 41% of the global share
- CyberM to resell Epicor solutions, provide services and support for domestic and multinational retailers
EPICOR Software Corporation, which provides business software solutions for manufacturing, distribution, retail and services organisations, has signed a partnership with CyberM Information Technology Limited.
With this, CyberM will resell Epicor retail technology solutions and provide in-country implementation and support services within the Asia Pacific region.
Under the terms of the agreement, CyberM will provide sales, services and support to assist local retailers and meet the globalisation requirements of multinational retailers looking to expand into the region, Dublin, California-based Epicor said in a statement.
CyberM has already been certified to resell and provide services and support for the next-generation Epicor enterprise resource planning (ERP) platform.
Founded in the early 1990s, CyberM has served over 300 retailers in Asia including Amway, Kodak, SaSa and other listed Hong Kong companies, with implementation and support services covering countries in various time zones and local languages including China, Hong Kong, Taiwan, Macau, Singapore, Malaysia, and the United Arab Emirates, Epicor said.
The newly announced partnership is the latest development in a multi-year strategic plan to grow Epicor retail technology market share and expand its global footprint in Asia Pacific, Latin America and Europe, Middle East and Africa (EMEA), the company said.
Asia is now the world's biggest retail market, with regional retail sales rising to US$3.8 trillion in 2011, or 41% of the global share, from US$3.2 trillion in 2006, or 31%, according to Canadean, a market research firm.
“We are pleased to welcome CyberM to our partner network,” said Ian Rawlins, vice president of marketing and business development of retail software at Epicor.
“The partnership capitalises on the unique strengths of each entity; Epicor brings the power of its … retail offerings to one of the most established and well respected retail technology solutions providers in the Asia Pacific region; CyberM complements this by bringing the benefits of its strong local presence and long-term relationships with retailers in Asia to Epicor,” he said.
To service the exploding growth in the Asia Pacific retail market, Epicor has been readying its end-to-end retail technology suite for deployment in the region, the company said.
In addition to double-byte character set support in the product suite, the company created a new international business team dedicated to deployment of Epicor Retail solutions in new geographies, and hired in-region retail channel managers to assist in facilitating partner relationships; the first of which will focus on furthering the CyberM relationship and forging additional key relationships with Asian Pacific retailers.
“Our partnership with Epicor aligns with our strategy to deliver best-of-breed solutions to our retail customers in Asia,” said CyberM chairman and managing director Duncan Lau.
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