TIME deploys chatbot powered by IBM Watson Assistant

  • Trained with over 1,000 intents, question variants and entity aliases
  • T-Bot is now up and running on TIME’s Facebook page

 

TIME deploys chatbot powered by IBM Watson Assistant

 

TIME dotCom is said to be the first telco in Malaysia to leverage on IBM Watson Artificial Intelligence (AI) technology to create an interactive and smart virtual assistant for its customers.

Named T-Bot, the chatbot runs on IBM’s Watson Assistant and is trained with over 1,000 intents, question variants and entity aliases. 

It uses Natural Language Processing capabilities to understand questions, provide instant and comprehensive replies, perform basic troubleshooting and route more complex questions to customer service agents.

“TIME is committed to delivering an exceptional customer experience. T-Bot helps us reach a happy medium between technological efficiency and human reasoning, boosting our query response rate and overall customer experience,” said Angelia Ooi, TIME’s head of Marketing & Experience.

“We worked with our business partner Persistent Systems to design the application on IBM Cloud to be the best possible engine for smart virtual assistants based on Watson Assistant technology," said Chong Chye Neo, managing director, IBM Malaysia.

"This enables companies like TIME to harness and fine-tune data quickly to create highly personalised user experiences.”

T-Bot is now up and running on TIME’s Facebook page, available to answer frequently asked questions from prospective and current customers.

 

Related Stories:
 
U Mobile partners Sun Life Malaysia to offer micro insurance
 
U Mobile renews Business Support System deal with Ericsson
 
Atilze, U Mobile collaborate to offer connected car solutions

 

For more technology news and the latest updates, follow us on Facebook, Twitter or LinkedIn

 
Keyword(s) :
 
Author Name :
 

By commenting below, you agree to abide by our ground rules.

Subscribe to SNAP
Download Digerati50 2018-2019 PDF

Digerati50 2018-2019

Get and download a digital copy of Digerati50 2018-2019