Internet, digital services lift Digi’s Q2 growth

  • Prioritised delivery of internet services and devices
  • Network performance maintained, average monthly usage up to 21.4GB per sub

Internet, digital services lift Digi’s Q2 growth Bhd (Digi) delivered a resilient quarter, driven by recorded service revenue of RM1.34 billion, a marginal growth of 1.7% Y-Y, driven by increased internet usage. EBITDA was delivered at RM743 million or a margin of 45.9%, while profit after tax (PAT) was lower by 2.8% Y-Y to RM280 million.

Internet and digital revenue rose 7.0% Y-Y to RM1.02 billion, underlining the company’s focus on driving high-speed internet proposition with affordable mobile bundles to cater to Malaysians’ need to stay connected. Data traffic volumes went up by 18.3% Y-Y, with customers averaging a record high 21.4GB of data usage per subscriber monthly.

To support this increase in data consumption, Digi stepped up network optimisation activities to maintain network consistency and stability, with higher investments Y-Y of RM196 million for network capacity enhancements and new site deployments.

Digi’s 4G LTE and LTE-A network coverage now serves 92% and 75% of the population nationwide respectively, alongside an extensive fibre network of 10,084 KM. The company also achieved all its targets for new 4G sites rollout and site upgrades under the Jalinan Digital Negara (JENDELA) plan in the quarter. Customer and network migration efforts are also on-track, as part of the nation’s 3G shutdown in phases.

Internet, digital services lift Digi’s Q2 growthDigi’s Chief Executive Officer Albern Murty (pic) said, “Digi remains committed to supporting the connectivity needs of society in these times, as we intensify efforts to provide consistent network experience, deliver on Jendela ambitions, bring to market more innovative and affordable plans to support consumers. At the same time, we continue to step up our vigilance on the safety and health of our employees, partners, and in particular our retail and network frontliners, to continue serving our customers safely in our stores and digital channels.”

A second interim dividend of 3.6 sen per share was declared, representing 100% dividend payout ratio.

Digi is reaffirming its FY2021 guidance of low single digit decline for service revenue, medium single digit decline for EBITDA, and capex-to-total revenue ratio of 14.0% to 15.0% in line with the company’s commitment to drive better network quality.


Financial highlights

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  • Total revenue improved by 4.4% Q-Q and 11.4% Y-Y to RM1.618 billion, underpinned by better performance of mobile segment and device sales
  • Service revenue recovered by 0.2% Q-Q and 1.7% Y-Y to RM1.34 billion attributed to better data monetisation alongside favourable response from Jaringan PRIHATIN offers
  • Improved prepaid revenue of 0.5% Q-Q and 2.6% Y-Y to RM643 million on higher prepaid data revenue to offset lower non-internet usages
  • Postpaid revenue of RM623 million supported by an enlarged subscriber base
  • Device and other revenues grew 30.5% Q-Q and 105.9% Y-Y to RM278 million on positive take-ups for mobile bundles and newly launched smartphones
  • Profit after tax (PAT) stood at RM280 million, +5.7% Q-Q and -2.8% Y-Y, due to higher depreciation and amortisation costs for increased right-of-use (ROU) assets, cushioned by lower net finance costs


Operational highlights

  • Malaysian data subscriber base enlarged by 2.2% Q-Q and 5.2% Y-Y
  • Blended ARPU sustained at RM43, whilst Prepaid ARPU uplifted for third consecutive quarter to RM34
  • Postpaid subscriber base grew 95,000 Q-Q to 3.19 million, driven by the refreshed Digi Postpaid portfolio
  • Continued growth in B2B segment with +6.9% Y-Y subscribers
  • Gained traction in the large enterprise segment across various industries namely ports, oil and gas and banks through customised connectivity and solution offerings


Diverse products and services catering to different segments, from free to affordable offers

  • Extended free daily 1GB data for all Postpaid and Prepaid customers until 31 December 2021
  • Launched Jaringan PRIHATIN offers, subsidies provided financial aid to help B40 community own affordable 4G smartphones on entry-level plans
  • Introduced Pakej Data Khas Pelajar, an exclusive high-speed internet plan to support online schooling for all students
  • Introduced limited-time Digi Fibre 150 offer to support new normal routines of studying, working, and socialising at home
  • Launched Digi eBelia Reload & Win campaign, in which Prepaid customers enjoy extra 10% free credits for every online reload, while eBelia claimants stand to win additional RM50 credits

Responsible business as a strategic priority during the pandemic

  • Enforced stricter safety guidelines at all retail touchpoints, Digi and partner premises, as part of health, safety, and environment (HSE) best practices
  • Extended network support for coverage in essential and critical sites, including medical and vaccination centres
  • Signed two-year MoU with UNICEF, extending partnership to collaborate on projects to reduce inequalities and advocate for children’s rights in the digital age

More on Digi’s 2Q 2021 performance is available here.

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