IBPO Group and TIME dotCom partner to strengthen data security in fusion finance

  • Chatbot will offer personalised financial solutions tailored to individual needs
  • Collaboration involves integrating M’sia’s 1st AI financial chatbot into Time's network

Left to Right IBPO Group’s advisor, Samuel Quek, head of Contact Centre, Feruz Satar and the founder & Ggoup managing director, Andy Lim, together with Time dotCom Berhad’s head of Enterprise, Tan Hooi Siang

IBPO Group Berhad (IBPO) and TIME dotCom Berhad (Time) have partnered to enhance the fusion financial landscape by implementing robust data security measures through the signing of a Memorandum of Understanding (MoU). This collaboration, aimed at strengthening and future-proofing data security for fusion finance, involves hosting IBPO’s fusion financial system and Anika, Malaysia’s first AI-powered virtual financial consultant chatbot, on Time’s secured network environment.

The chatbot enables customers to check their bank loan eligibility, potential monthly savings, financial health scores, and receive personalized financial solutions tailored to their individual needs.

The MoU signing ceremony was held recently and among the initiatives and collaborations that will be covered include:

The MoU signing ceremony covered initiatives and collaborations, including:

  1. Established Security Compliance: IBPO’s services will operate in a secured environment on Time’s triple MEF-certified network, meeting Bank Negara Malaysia’s risk management in technology policy.
  2. Secure and Scalable Cloud Hosting: To ensure a stable and scalable hosting environment specifically for IBPO’s AI-powered technology system and tools with Time’s digital expertise in cloud hosting and cybersecurity services.
  3. Broadband Service Excellence: Delivering top-tier internet connectivity services for seamless operations for IBPO.
  4. Robust Data Security Measures: Both IBPO and Time are committed to upholding the highest standards of data security to safeguard customers’ information, privacy, and financial data.

Feruz Satar, head of Contact Centre of IBPO stated, “With TIME dotCom as our partner, we can implement stricter and more stringent data security measures within our fusion finance business. This includes adding an extra layer of protection to our fusion financial system and our recent development of Anika.”
Andy Lim, founder and group managing director of IBPO, emphasized, “Enhancing security measures is always our top priority, especially since we are in the financial-technology sector where we deal with highly sensitive information, including personal and financial data. At IBPO, we strive to do everything we can to ensure this data is protected from identity theft, fraud, and other financial risks.”

Tan Hooi Siang, head of Enterprise Sector at Time, stated, "Joining forces with IBPO marks a significant stride towards fortifying the fusion finance landscape. At Time, our focus is on building a secure foundation for innovation, leveraging our expertise in cloud hosting and cybersecurity. This partnership underscores our dedication to delivering robust and secure solutions tailored to IBPO's pioneering technologies."


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