UPS Malaysia equips drivers with new handhelds

  • Uses Gobi radio technology which allows for instant switching of cellular carriers
  • Drivers are also better able to identify the most effective route to deliver packages
UPS Malaysia equips drivers with new handhelds

UPS has equipped its drivers in Malaysia with the fifth generation Delivery Information Acquisition Device (DIAD V) that it said would increase consistent connectivity and visibility.
The DIAD V leverages Gobi radio technology which allows for the instant switching of cellular carriers if one carrier’s signal is lost, maintaining device connection to the UPS network, the company said in a statement.
“UPS Malaysia continuously aims to improve our service to ensure that our customers receive their packages in a fast, efficient and secure manner,” said UPS Malaysia managing director Lim Tze Hsien (pic above).
“The latest iteration of DIAD will allow us to do this and also put our customers at ease as they wait for their expected consignment,” he added.
First launched in the United States in 1991, the DIAD was the package delivery industry’s first handheld computer, UPS said.
The DIAD has gone through five iterations and now is approved for operation in more than 100 countries with approximately 100,000 sets in use.
Along with improvements to network utilisation and schedule planning, the DIAD V maximises service efficiency to ensure that UPS is well equipped to keep tabs on the delivery of its packages, no matter the volume, the company said.
With the DIAD V, UPS drivers are better able to identify the most effective route to deliver packages to their customers, thus improving the time it takes to drop off a package, it added.
UPS Malaysia equips drivers with new handheldsUPS is also improving collaboration with its customers for the timely delivery of packages to help it better respond to the changing marketplace that increasingly makes commerce easily accessible at consumers’ fingertips.
Weighing in at only half a kilogram, the DIAD V is approximately half the size and weight of the DIAD IV, has a clearer and larger display, is more durable, and holds more data.
According to UPS, the DIAD V features:

  • A state-of-the-art colour display and microprocessor with expanded memory that supports driver training and future applications, including navigation.
  • A multi-dimensional imager that not only is able to decode many symbologies, including linear barcodes and UPS MaxiCode dot and hexagonal grid codes without requiring the driver to rotate the DIAD to capture the data, but quickens the DIAD scanning process, as well.
  • An IP671 rating, which means it can be submerged in one metre of water for 30 minutes with no fluid entry and is impervious to dust. The DIAD V can also withstand a drop to concrete from 1.8 metres and 2,000 one-metre-tumbles.

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