No business would let 4,000 customers a week pass through its doors with no customer service agents available to help guide them, yet this happens online all the time, writes Erwann Thomassain of Genesys.
Utusan Melayu (Malaysia) Bhd, which publishes the popular Malay-language daily Utusan Malaysia, has signed a memorandum of understanding (MoU) with Cisco International Ltd to explore business opportunities around the ‘Internet of Everything’ (IoE).
Digital News Asia (DNA), an independent technology news portal, announced today that it has secured RM1 million (approximately US$300,000) in seed funding from IdeaRiverRun (IRR), a private equity fund.
A recently-launched news aggregation app called Yahoo! News Digest aims to give readers a snapshot of what's happening in the world in a fun and cool way. Edwin Yapp speaks to Yahoo! News Digest South-East Asia managing editor Marc Lourdes to find out what it is all about.
The majority of organisations surveyed in a Hootsuite Social Business Benchmark believe social media is critical to staying competitive and engaging audiences, yet admitted they face challenges in deriving value from the data they mine from social and aligning departments.
Mobile Internet users have mixed feelings towards advertising – just as many have positive (65%) views of advertising as they do negative (54%), according to mobile advertising network BuzzCity.
Mobile marketing platform Vserv has announced a new direction, new partnerships and a new brand identity to harness what it described as ‘smart data.’
To The New has launched its Video+ solution which it said integrates brand solutions, content creation, operations, cloud-based platform development and proprietary tools for marketing and analytics.
Adobe has announced it is shipping what it called a “milestone release” of Creative Cloud that transforms how those from the creative industries work across desktops and devices.
Digital media company Rev Asia Bhd has acquired Malay entertainment website OhBulan!, giving it a foothold in the Malay-speaking market and a potentially lucrative segment of the Malaysian media industry.