TM postpones e-billing rollout to July
By Digital News Asia January 11, 2016
- Refining the implementation process for e-Bill for broadband customers
- In line with industry move towards a more digital lifestyle, more eco-friendly too
TELEKOM Malaysia Bhd (TM) is postponing the rollout of e-billing as the default payment method for its Streamyx and UniFi broadband customers from January to July 2016.
In a statement, the company said it is refining the implementation process towards the introduction of what it calls the ‘e-Bill’ in July, after receiving customer feedback.
Until then, its broadband customers will continue to receive their printed bill free of charge, it added.
Currently, e-Bill is only an option that TM is encouraging all customers to adopt. With it, broadband customers will be notified of their monthly bill faster. They will receive the PDF copy of the monthly bill via email within four days and an SMS alert within seven days after the respective bill date, TM said.
Customers will also be able to access the e-bill via the TM Portal anytime, anywhere, where they can retrieve and view their itemised TM bills of the last six months.
The introduction of the e-Bill as the default billing for broadband customers is in line with the industry’s move towards a more digital lifestyle and as a step towards a greener and eco-friendly future, it declared.
“We believe this move towards e-Bill provides a more convenient, secure and environmentally friendly way of delivering the monthly bill statement to our broadband customers,” said Imri Mokhtar, Consumer and SME executive vice president at TM.
In order to facilitate the implementation of the e-Bill, TM said it has already started communicating to customers since June 2015, and is calling for all its broadband customers to update their preferred email address and mobile number via email to [email protected], or by visiting their nearest TMpoint outlet or calling TM Contact Centre at 100.
Those who do not sign up for e-Bill by July 1, 2016 will continue to receive their printed bills at a nominal monthly fee of RM2.
To date, over 700,000 out of more than 4.4 million TM residential customers are already on e-Bill statements, the company said.
Meanwhile, TM customers subscribing only to its telephone service (without broadband) will continue to receive the printed bill for free.
Nonetheless, TM said it encourages these customers to opt for the e-Bill by signing up via the same channels made available for broadband customers.
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