Omni-Channel

KinerjaPay aims to be an omni-channel business
Seeks to be a medium to help Indonesian e-commerce grow.
Omni-channel business success for Naiise
A symbiotic online-offline relationship drives startup to sustainability and profitability.
goSwiff launches new business for mobile network operators
goSwiff has launched a new line of business to support mobile network operators (MNOs) in omni-channel payments.
Redefining retail, the old-fashioned way
Eye Port has developed Trendy County, an omni-channel platform that intends to disrupt the retail sector with automated stores placed at high-traffic locations such as airports and universities.
Bad experience means bye-bye customer: Survey
Nearly eight out of every 10 respondents in a South-East Asian survey on changing consumer behavior indicated they would stop doing business with a company after a bad experience
Week in Review: Lessons in spectrum refarming and e-commerce
E-commerce and spectrum news in the region grabbed Karamjit Singh’s attention as Japanese players struggle, brick-and-mortar Indonesian players go online, and Singapore’s telco regulator shows its Malaysian counterpart how it’s done.
Digital transformation: Don’t forget the back-end!
Digital transformation is not just about going mobile or boosting your consumer-facing apps, it’s about integrating the front- and back-end, says an Oracle exec.
E-commerce fuels payment gateway boom, and vice versa
The e-commerce boom in Asia has benefited not just customers but also payment gateway providers, writes Benjamin Cher.
Robots and AI: Gartner’s top tech predictions for 2016, and beyond
The robot invasion is set to intensify next year, in both the enterprise and consumer space, according to Gartner Inc’s top predictions for IT organisations and users for 2016 and beyond.
Bulp: Channeling complaints and compliments the social way
The new paradigm of customer experience, and Indonesia’s increasingly dense smartphone penetration rate, prompted Arie Nasution to cofound Bulp Indonesia, which has developed an Android app that allows consumers to channel their feedback to businesses.
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Digerati50 2018-2019

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